Specialized Research Analyst

🔥 0 minutes ago

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $20 / hour

⏰ Full Time

🟢 Junior

🔬 Research Analyst

🚫👨‍🎓 No degree required

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U.S. Bank

WebsiteLinkedInAll Job Openings

10,000+ employees

🏦 Banking

💸 Finance

🛡️ Insurance

💰 $55M Post IPO debt on 2023-10

Banking • Finance • Insurance

U. S. Bank is a large, diversified commercial bank and financial services company. It operates retail and branch banking, corporate and commercial banking, lending and credit underwriting, wealth management, investment and asset management, and offers insurance and other financial products. The company serves consumer and business customers through physical branches, digital and contact-center channels, and maintains a multinational presence (locations in the United States, Canada, Europe and India). It is a Member FDIC institution and emphasizes customer-focused services, inclusion, and career development.

📋 Description

• Provide high-quality customer service to merchants regarding Merchant Credit Card processing support and other assigned areas • Respond to telephone inquiries, requests, and problems from merchants • Troubleshoot and diagnose service, authorization, and credit card processing terminal problems • Provide merchants with solutions to resolve problems • Communicate applicable policies, procedures, and practices to merchants • Request exceptions to policies and procedures on behalf of merchants when appropriate and within established limits

🎯 Requirements

• High school diploma or equivalent • Typically one to two years of customer service experience • Thorough knowledge of products, services, problem resolution practices and procedures, applicable regulations, systems and procedures • Effective telephone, interpersonal, and verbal communication skills • Strong problem-solving and negotiation skills • Ability to handle difficult customer calls • Ability to identify and resolve or escalate complex problems • Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications • Proven commitment to high-quality customer service • Effective time management skills • Ability to comply with U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct and related workplace conduct and safety policies • Applicants must meet applicable employment eligibility verification requirements

🏖️ Benefits

• Healthcare (medical, dental, vision) • Basic term and optional term life insurance • Short-term and long-term disability • Pregnancy disability and parental leave • 401(k) and employer-funded retirement plan • Paid vacation (from two to five weeks depending on salary grade and tenure) • Up to 11 paid holiday opportunities • Adoption assistance • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law • Incentive and recognition programs • Equity stock purchase • 401(k) contribution • Pension