Associate Manager, Program Management

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📋 Program Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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UBC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

🏥 Healthcare

💼 Consulting

🧬 Biotechnology

Healthcare • Consulting • Biotechnology

UBC is a company dedicated to improving patient outcomes by connecting specialty therapies to patients in need. They provide modern and customized solutions focusing on access, safety, and evidence generation for biopharmaceutical products. UBC specializes in evidence development, risk management, and patient access, utilizing real-world data and innovative technologies to optimize the healthcare journey and ensure effective medication use.

📋 Description

• Manage program(s) according to the scope of work, program requirements, standard operating procedures, and contracted budget • Manage day-to-day program operations and supervise staff • Mentor supervisory teams and/or employees assigned to programs • Monitor program metrics to ensure adherence to program SLAs • Resolve complex and escalated cases • Participate in interviewing, employee evaluation, training, and professional development • Track employee compliance with quality, service, and production standards • Participate in team communication and collaboration during program development, start-up, management, and close-out • Attend client kick-off, planning, internal, and external team meetings as needed • Translate decisions and discussions into documented workflow processes • Facilitate team coordination for successful program start-up • Assist with developing and analyzing program metrics • Participate in client and/or FDA audits as needed • Improve program processes and gather information on process effectiveness • Collect and interpret program metrics and report on process efficiencies • Assist with client reports, deliverables, and presentations to internal and external stakeholders • Handle escalated and unresolved issues requiring deviation from standard procedures or extensive research • Perform other duties as assigned • Supervise 1–20 direct reports

🎯 Requirements

• Bachelor’s degree in relevant discipline or equivalent work experience • 2 – 5 years of relevant experience • Experience in call center related services • Previous management experience preferred • Strong computer skills with specific aptitude in Microsoft Office • Excellent verbal and written communication and presentation skills • Strong analytical and problem-solving skills • Working knowledge of customer service processes preferred • Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency • Highly developed written communication and documentation skills to develop program materials, program specific procedures, and application requirements • Client interfacing skills to cultivate and manage relationships • Ability to analyze information and target trends • Ability to organize people and systems to achieve goals • Ability to travel as needed • Ability to actively participate in in-person and virtual meetings/events (internal and external)

🏖️ Benefits

• Remote opportunities • Competitive salaries • Growth opportunities for promotion • 401K with company match* • Tuition reimbursement • Flexible work environment • 20 days PTO, accrued • Paid Holidays • Employee assistance programs • Medical, Dental, and vision coverage • HSA/FSA • Telemedicine(Virtual doctor appointments) • Wellness program • Adoption assistance • Short term disability • Long term disability • Life insurance • Discount programs