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Executive Director, Patient Access Services – HUB Programs

🔥 2 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

👔 Director

Where this job comes from

Posted on UBC's careers page, not through a job board

First seen by Remote Rocketship 2 minutes ago

Logo of UBC

UBC

1001 - 5000 employees

Founded 2003

🏥 Healthcare

💼 Consulting

🧬 Biotechnology

Healthcare • Consulting • Biotechnology

UBC is a company dedicated to improving patient outcomes by connecting specialty therapies to patients in need. They provide modern and customized solutions focusing on access, safety, and evidence generation for biopharmaceutical products. UBC specializes in evidence development, risk management, and patient access, utilizing real-world data and innovative technologies to optimize the healthcare journey and ensure effective medication use.

📋 Description

• Manage and direct multiple Patient Access functions • Ensure high-quality delivery of contracted work and meet or exceed client-specific SLA requirements and performance targets • Lead a diverse and tenured team consistently across Patient Access Services Operations • Engage clients to retain and grow revenue • Plan, coordinate, and direct Patient Access Services Operations within corporate and regulatory guidelines • Manage a portfolio of clients and projects • Drive change management and enhance the efficiency and effectiveness of core Patient Access Services operating functions • Create annual strategic plans for site operations • Set and manage budgets to meet corporate financial targets • Provide Patient Access Services production and cost reporting updates • Set consistent goals and objectives and support mentorship and coaching • Manage and drive execution of a portfolio of projects, delegate responsibilities, arrange project support resources, and provide thought leadership for growth and change management • Maintain quality and service standards and client-specific contractual requirements • Oversee implementation of new clients • Foster client relationships by troubleshooting escalated issues • Manage Patient Access Services financial performance by client, service-level targets, cost-savings targets, performance reviews, and staff development • Develop leadership talent and capability within the team and direct reports • Provide stretch learning and development assignments to leaders • Supervise 3+ direct reports and 400+ indirect reports

🎯 Requirements

• Bachelor’s degree or equivalent experience • 12-18 years of relevant experience, or Master’s degree with 10-15 years relevant experience • 25%+ travel requirement • Proven track record in leading large Patient Services teams (300+ FTEs) • Clinical experience preferred • Excellent employee engagement and retention history • Ability to drive high performance teams • Metrics / KPI driving leader • Strong knowledge of specialty drug channel options and Patient Services programs designs • Excellent verbal and written communications and presentation skills • Excellent PC Skills including Microsoft Office suite, Internet, and Outlook • Proven leadership skills, team-orientation, and a proactive and optimistic management style • Ability to work cross-functionally to solve complex problems and improve quality and service • Ability to manage financial targets/budgets, service, and quality goals

🏖️ Benefits

• Remote opportunities • Competitive salaries • Growth opportunities for promotion • 401K with company match • Tuition reimbursement • Flexible work environment • Discretionary PTO (Paid Time Off) • Paid Holidays • Employee assistance programs • Medical, Dental, and vision coverage • HSA/FSA • Telemedicine (Virtual doctor appointments) • Wellness program • Adoption assistance • Short term disability • Long term disability • Life insurance • Discount programs

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