Learning Specialist

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UBC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

🏥 Healthcare

💼 Consulting

🧬 Biotechnology

Healthcare • Consulting • Biotechnology

UBC is a company dedicated to improving patient outcomes by connecting specialty therapies to patients in need. They provide modern and customized solutions focusing on access, safety, and evidence generation for biopharmaceutical products. UBC specializes in evidence development, risk management, and patient access, utilizing real-world data and innovative technologies to optimize the healthcare journey and ensure effective medication use.

📋 Description

• Design and create facilitator guides, participant workbooks, job aids, exercises, coaching guides, blended learning solutions, and e-learning modules • Design and create knowledge resources for front-line staff • Assess, evaluate, develop, and improve existing and new training programs and materials • Facilitate classroom and virtual training from onboarding through continued development and refresher training • Create client-facing training curricula and schedules • Onboard employees and contingent workers • Develop and deliver standardized system and process training through classroom and virtual methods • Travel to other UBC sites and/or client-hosted locations as needed • Consult with program participants and management to evaluate training impact • Review quality and performance records to identify retraining opportunities • Respond to training requests from leadership and quality teams • Maintain and update training programs and materials for system and process changes • Deliver customized program training and administer practical exercises • Document and maintain training records and documentation archives • Research, author, publish, and maintain process-related documents using authoring tools • Collaborate with departments, business owners, and subject matter experts to document procedures and translate business needs into user instructions • Support systemic improvements to documentation flow and storage and contribute to training-related SOP revisions • Collaborate and cross-train with the Learning team • Build partnerships with internal and external clients through needs assessments and proactive performance analysis • Build and facilitate learning content, including facilitator guides, workbooks, worksheets, job aids, exercises, coaching guides, blended learning modules, and e-learning modules • Work with internal clients and IT on system builds, needs assessment, UAT testing, and interactive learning solutions • Deploy and support strategic business-unit initiatives from a learning perspective • Manage cross-functional processes to deliver effective training programs and sessions on time • Support projects with business partners, directors, and managers • Monitor developments in training and instructional design and recommend curriculum modifications • Solve complex problems and provide solutions to difficult technical issues associated with projects • Develop and maintain expert knowledge of critical tools and learning requirements • Participate in in-person and virtual meetings and events

🎯 Requirements

• Bachelor's degree in business, training, or a related field, or equivalent work experience • 3–5 years of relevant experience, or a master's degree • Operations or business environment experience • Certification in facilitation, adult learning, or project management experience preferred • Ability to motivate employees and provide thought leadership • Ability to meet multiple deadlines and manage a heavy workload • Strong organizational skills, attention to detail, and ability to multitask • Strong focus on patient and client satisfaction • Strong prioritization skills and ability to handle multiple projects • Excellent presentation, facilitation, and verbal and written communication skills • Proficient in Microsoft Word, Excel, and PowerPoint • Proven ability to develop supporting documentation • Understanding of adult learning principles and techniques • Excellent internal and external customer service skills • Experience with e-learning authoring tools, HTML, and knowledge management tools preferred • Experience conducting needs analysis and understanding operations application functionality preferred • Ability to identify customized strategies and tactics for successful training delivery • Ability to problem solve and think analytically • Ability to travel as needed • Ability to participate actively in in-person and virtual meetings and events • Relevant tools and knowledge: ADDIE and SAM methodologies, Storyline, Articulate, Captivate, Photoshop, video production, SharePoint/web development, PowerPoint, WebEx, Visio, technical writing, HTML/CSS, LMS administration, eQMS, SumTotal, SurveyMonkey, Excel pivot tables and charts, and evaluation-data analysis • No supervisory responsibility required; team leadership, influencing without authority, and project management skills are critical

🏖️ Benefits

• Remote opportunities • Competitive salaries • Growth opportunities for promotion • 401K with company match • Tuition reimbursement after 90 days of employment • Flexible work environment • Discretionary PTO (Paid Time Off) • Paid Holidays • Employee assistance programs • Medical, Dental, and vision coverage • HSA/FSA • Telemedicine (Virtual doctor appointments) • Wellness program • Adoption assistance • Short term disability after 90 days of employment • Long term disability • Life insurance • Discount programs