Patient Services Coordinator II

🔥 9 minutes ago

🇺🇸 United States – Remote

💵 $35k - $50k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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UBC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

🏥 Healthcare

💼 Consulting

🧬 Biotechnology

Healthcare • Consulting • Biotechnology

UBC is a company dedicated to improving patient outcomes by connecting specialty therapies to patients in need. They provide modern and customized solutions focusing on access, safety, and evidence generation for biopharmaceutical products. UBC specializes in evidence development, risk management, and patient access, utilizing real-world data and innovative technologies to optimize the healthcare journey and ensure effective medication use.

📋 Description

• Handle all inbound and outbound patient, physician, and physician advocate communications professionally and within program guidelines • Accurately enter eligibility paperwork and other information into the system • Maintain accurate and complete documentation of applications, mailers, orders, enrollment forms, new patients, inquiries, and system records • Perform specialized functions for each program accurately • Assist department leads/supervisors in developing employees and answering questions • Enter and interpret program materials to determine enrollment criteria • Explain program requirements to callers and other employees • Place outbound calls to clarify issues involving program guidelines • Manage communications and eligibility applications based on daily operational needs and program volume

🎯 Requirements

• High school degree or equivalent • 2–3 years of customer service experience • Proficiency with personal computers • Excellent written and verbal communication skills • Ability and willingness to work a flexible schedule to cover peak times • Ability to adapt to a fast-paced environment quickly • Ability to learn quickly, maintain accurate information, and follow direction • Ability to adapt to new situations that may arise due to program changes • Pharmacy Tech license as needed for specific programs • Shift coverage between 9am–6pm EST as needed

🏖️ Benefits

• Remote opportunities • Competitive salaries • Growth opportunities for promotion • 401K with company match • Tuition reimbursement • Flexible work environment • Paid Time Off • Paid Holidays • Employee assistance programs • Medical, Dental, and vision coverage • HSA/FSA • Telemedicine (Virtual doctor appointments) • Wellness program • Adoption assistance • Short term disability • Long term disability • Life insurance • Discount programs