Patient Services Coordinator II

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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UBC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

🏥 Healthcare

💼 Consulting

🧬 Biotechnology

Healthcare • Consulting • Biotechnology

UBC is a company dedicated to improving patient outcomes by connecting specialty therapies to patients in need. They provide modern and customized solutions focusing on access, safety, and evidence generation for biopharmaceutical products. UBC specializes in evidence development, risk management, and patient access, utilizing real-world data and innovative technologies to optimize the healthcare journey and ensure effective medication use.

📋 Description

• Handle all inbound and outbound patient, physician, and physician advocate communications professionally and within program guidelines • Accurately enter eligibility paperwork and other information into the system • Maintain accurate and complete documentation of applications, mailers, orders, enrollment forms, and new patients • Maintain accurate and complete documentation and system records of all inquiries • Perform specialized functions for each program accurately and efficiently • Assist department leads/supervisors in developing employees and answering questions • Enter and interpret program materials to determine enrollment criteria • Explain program requirements to callers and other employees • Place outbound calls to clarify issues involving program guidelines • Determine applicant eligibility and perform other program-specific functions • Manage communications and eligibility applications according to daily function and program volume

🎯 Requirements

• High school degree or equivalent • 2–3 years of customer service experience • Proficiency with personal computers • Excellent written and verbal communication skills • Ability and willingness to work a flexible schedule to cover peak times • Ability to adapt to a fast-paced environment quickly • Ability to learn quickly • Ability to maintain accurate information • Ability to follow direction • Ability to adapt to new situations due to program changes • Pharmacy Tech license as needed for specific programs

🏖️ Benefits

• Remote opportunities • Competitive salaries • Growth opportunities for promotion • 401K with company match • Tuition reimbursement • Flexible work environment • Discretionary PTO (Paid Time Off) • Paid Holidays • Employee assistance programs • Medical, Dental, and vision coverage • HSA/FSA • Telemedicine (Virtual doctor appointments) • Wellness program • Adoption assistance • Short term disability • Long term disability • Life insurance • Discount programs