Patient Access Coordinator

🔥 15 hours ago

🌵 Arizona, California, +9 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🎰 Nevada – Remote 🌲 North Carolina – Remote 🌲 Oregon – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ☕ Washington – Remote

💵 $22 - $24 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Vynca

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

💼 Consulting

⚕️ Healthcare Insurance

🏥 Healthcare

Consulting • Healthcare Insurance • Healthcare

Vynca is dedicated to helping patients with serious illnesses, such as cancer and heart failure, by providing expert palliative care services. Their comprehensive approach includes clinical care, social support, mental health counseling, and advance care planning, ensuring that patients receive compassionate, coordinated assistance at home or remotely. Vynca's mission is to enhance the quality of life for patients by managing symptoms, providing emotional support, and facilitating open discussions about healthcare goals and preferences.

📋 Description

• Serve as the primary point of contact for inbound calls • Meet call answer rate and service level targets • Flag volume or staffing risks to the Shared Services Manager • Assess callers' needs and route or warm-transfer them to the appropriate department • Identify clinical trigger words and escalate to triage according to protocol • De-escalate distressed or upset callers and involve a supervisor or clinician when appropriate • Own direct referrals from providers, hospitals, facilities, and community partners end to end • Complete intake for direct referrals, including pre-admission assessment, scheduling support, and documentation • Hand off fully prepared referrals to EMA for direct outreach • Document call and intake details accurately in real time • Maintain databases, logs, census sheets, and contact lists • Manage voicemails, callback queues, and after-hours messages within established timeframes • Meet call handling and referral preparation targets • Follow scripts and quality standards • Participate in coaching, team meetings, and huddles • Maintain strict HIPAA compliance • Perform other duties as assigned

🎯 Requirements

• Associate degree or medical/business office training highly preferred • 2+ years in a high call volume role, such as call center, medical front office, patient access, or intake/admissions • Healthcare experience required • Experience in palliative care, home health, hospice, discharge planning, or safety-net hospital settings highly preferred • Proven de-escalation skills with distressed or grieving callers • Ability to recognize clinical trigger words after training; no license required • Clinical fluency from training or experience alongside SWs, RNs, MAs, chaplains, or scribes is a plus • Strong multitasking across phone, documentation, and multiple systems • Reliable attendance • Comfortable with Google Workspace, Salesforce, telephony, and EHR systems • Cultural competency and working knowledge of HIPAA • Ability to manage difficult conversations involving serious illness, grief, and/or end-of-life care • Willing and able to work Monday-Friday 8:30 a.m.-5 p.m. EST with occasional evenings and weekends • Bilingual in English and Spanish required • Must be based in California, Arizona, Colorado, Florida, Georgia, Illinois, Nevada, North Carolina, Oregon, Texas, Utah, or Washington • Must be legally authorized to work in the United States • Background check required prior to employment • Identity and work eligibility verification using E-Verify upon hire • Employees in patient-, client-, or customer-facing roles must be vaccinated against influenza

🏖️ Benefits

• Medical, dental, and vision insurance • Income protection benefits • Flexible PTO • Company holidays • 401(k) • Access to other wellness benefits • Mileage reimbursement for field roles, per IRS guidelines • Background screening may include a drug test or other health screenings depending on the role • Influenza vaccination requirement for patient-, client-, or customer-facing roles • Religious or medical accommodation requests considered for vaccination requirement • Occasional travel to attend training or company events