Inbound Patient Account Services Coordinator

Job not on LinkedIn

🔥 13 minutes ago

🚗 Michigan, Pennsylvania – Remote

🚗 Michigan – Remote 🔔 Pennsylvania – Remote

💵 $17 - $28 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Develop a deep understanding of CVS Specialty processes and how customer service impacts a patient’s journey from order to reimbursement • Help patients navigate complex billing and reimbursement processes • Build trusting relationships with patients through meaningful and relevant conversation • Manage difficult or emotional situations with empathy and appropriate urgency • Accurately document each interaction in the appropriate Revenue Cycle system • Record, review, follow up on, and resolve patient concerns • Gather and examine patient information to determine eligibility for payment plans • Meet call center metrics, including call volume and call quality • Liaise with other departments across CVS Specialty using technology • Provide a professional, enthusiastic, outgoing, and caring telephone presence • Report potential trends to Leadership for review

🎯 Requirements

• 6 months experience in healthcare billing, reimbursement, collections practices, and/or infusion services • Experience with computers, including 1+ years working with Microsoft Word, Outlook, and Excel • Effective written and verbal customer service skills • Ability to work independently and on a team • Ability to offer emotional support and empathy • Flexibility with work schedule to meet business needs, including 8-hour work shifts from 8:00am–8:00pm EST, Monday–Friday • Verifiable high-school diploma or GED required • Preferred: 1 year experience in healthcare billing, collections practices, and/or infusion services • Preferred: 1 year experience in pharmacy billing and reimbursement

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being • CVS Health bonus, commission or short-term incentive program eligibility