Quality Assurance Analyst – Call Center Monitoring

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

UBC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

🧬 Biotechnology

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Biotechnology • Healthcare Insurance • Pharmaceuticals

UBC is a company dedicated to improving patient outcomes by connecting specialty therapies to patients in need. They provide modern and customized solutions focusing on access, safety, and evidence generation for biopharmaceutical products. UBC specializes in evidence development, risk management, and patient access, utilizing real-world data and innovative technologies to optimize the healthcare journey and ensure effective medication use.

📋 Description

• Call Monitoring: Review incoming and/or outgoing patient, provider, client contacts and evaluate Advocate performance based on a standard set of criteria. • Provide Leadership Support: Provide onsite leadership support to Quality Representatives, Business Partners/Customers by providing floor support, answering questions, responding to leadership requests, presenting quality program/initiatives, etc… • Reporting/Trend Analysis: Analyze and provide weekly/monthly trending analysis to Management staff • Service Improvement Projects: Participate or lead projects to help drive quality improvements and/or expand services. • Calibration Sessions: Provide support to leadership by participating and hosting internal/external client calibration sessions. • Standard Works Support: Additional duties include but are not limited to taking phone calls, reviewing Source and emails, attending training, distributing monthly evaluations, etc. • Ability to travel as needed • Actively participates in in-person and virtual meetings/events (internal and external)

🎯 Requirements

• Bachelor’s degree in related field, or 8 – 11 years of equivalent work experience • 2 – 5 years of relevant experience or MA/MS degree • General PC knowledge including Microsoft Office, Internet, and email • Strong customer service/quality background experience • Excellent verbal and written communication skills • Strong prioritization skills • Strong leadership skills with some supervisory experience preferred • High regard for superior quality of service • Strong analytical skills • Ability to work independently in a fast-paced environment

🏖️ Benefits

• Remote opportunities • Competitive salaries • Growth opportunities for promotion • 401K with company match* • Tuition reimbursement • Flexible work environment • Discretionary PTO (Paid Time Off) OR 20 days (about 3 weeks) of PTO • Paid Holidays • Employee assistance programs • Medical, Dental, and vision coverage • HSA/FSA • Telemedicine (Virtual doctor appointments) • Wellness program • Adoption assistance • Short term disability • Long term disability • Life insurance • Discount programs