Quality Assurance Associate – Reimbursement HUB Services

🔥 1 hour ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 QA Engineer (Quality Assurance)

👻 Ghost score 10%

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UBC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

🏥 Healthcare

💼 Consulting

🧬 Biotechnology

Healthcare • Consulting • Biotechnology

UBC is a company dedicated to improving patient outcomes by connecting specialty therapies to patients in need. They provide modern and customized solutions focusing on access, safety, and evidence generation for biopharmaceutical products. UBC specializes in evidence development, risk management, and patient access, utilizing real-world data and innovative technologies to optimize the healthcare journey and ensure effective medication use.

📋 Description

• Review incoming and/or outgoing patient, provider, and client contacts and evaluate Advocate performance using standard criteria • Host and participate in internal/external client calibration sessions • Provide onsite leadership support to Quality Representatives, business partners, and customers • Provide floor support, answer questions, respond to leadership requests, and present quality programs/initiatives • Analyze and provide weekly/monthly trending analysis to management • Participate in or lead service improvement projects • Take phone calls, review Source and emails, attend training, and distribute monthly evaluations • Implement and maintain program effectiveness

🎯 Requirements

• Bachelor’s degree in related field, or 8 – 11 years of equivalent work experience • 2 – 5 years of relevant experience or MA/MS degree • General PC knowledge including Microsoft Office, Internet, and email • Strong customer service/quality background experience • Excellent verbal and written communication skills • Strong prioritization skills • Strong leadership skills with some supervisory experience preferred • High regard for superior quality of service • Strong analytical skills • Ability to work independently in a fast pace environment • Travel as needed • M-F 8AM-5PM ET

🏖️ Benefits

• Remote opportunities • Competitive salaries • Growth opportunities for promotion • 401K with company match* • Tuition reimbursement • Flexible work environment • Discretionary PTO (Paid Time Off) • Paid Holidays • Employee assistance programs • Medical, Dental, and vision coverage • HSA/FSA • Telemedicine (Virtual doctor appointments) • Wellness program • Adoption assistance • Short term disability • Long term disability • Life insurance • Discount programs

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