Commercial Operations Portal Specialist

🕒 September 1

🇺🇸 United States – Remote

💵 $16 - $17 / hour

⏰ Full Time

🟢 Junior

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ubique Group

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2001

📣 Marketing

👥 B2C

🛍️ eCommerce

Marketing • B2C • eCommerce

Ubique Group is a brand and marketing group that operates and partners with consumer-facing brands. Its website highlights an assortment of brands (e. g. , Flash, Emma + Oliver) and a Martha Stewart partnership, and it emphasizes capabilities, partnerships, and careers—indicating the company manages brand development, marketing/creative services and direct-to-consumer businesses.

📋 Description

• Manage assigned commercial account vendor and marketplace portals throughout the day • Process and respond to vendor portal inquiries, cases, messages, and requests accurately and timely • Maintain accurate order, shipment, inventory, and related information within vendor portals • Monitor portal activity for orders, cancellations, modifications, backorders, shipment issues, and other exceptions • Ensure vendor-specific requirements, procedures, and service-level expectations are consistently followed • Research and resolve order and fulfillment issues originating through vendor portals • Coordinate with Sales, Customer Service, Warehouse, Purchasing, Transportation, and other internal teams to resolve operational issues • Own assigned issues and follow through to resolution or appropriate escalation • Monitor orders for potential delays or issues that could impact fulfillment, customers, vendors, or SLAs • Communicate order status, delays, backorders, shipment issues, and resolutions to vendors, customers, and internal stakeholders • Maintain accurate and detailed documentation in Salesforce and other applicable systems • Meet Commercial Operations productivity, accuracy, quality, case-aging, and service-level expectations • Identify recurring portal, order, or fulfillment issues and communicate trends and process improvement opportunities to leadership • Support Commercial Operations initiatives and provide order-entry assistance during month-end or staffing shortages • Perform other Commercial Operations responsibilities as needed while managing competing priorities

🎯 Requirements

• 1–2 years of experience in customer service, order management, sales support, operations, e-commerce, marketplace management, or a related field • Experience working in a high-volume, detail-oriented environment with established productivity and quality expectations • Experience managing multiple priorities while consistently meeting deadlines and service-level expectations • Strong attention to detail and commitment to accuracy • Experience working with commercial account vendor, marketplace, or e-commerce portals preferred • Experience with Salesforce, CRM, ERP, order management, or similar business systems preferred • Strong analytical, problem-solving, research, and critical-thinking skills • Ability to interpret and follow vendor-specific requirements, processes, and procedures • Excellent written and verbal communication skills with the ability to manage customer and vendor expectations • Strong organizational and time-management skills with the ability to work independently, collaborate cross-functionally, and adapt to changing business needs • Prolonged periods of sitting and working on a computer • Must be able to lift 15 pounds at a time • Monday–Friday, 8 am–5 pm

🏖️ Benefits

• Position is fully remote • Major medical, dental and vision coverage available with no waiting period • Free Employee Assistance Program • 401K with match • Employee discount—Receive Ubique Group products at company cost • On demand pay option available • 9 paid holidays plus 1 floating holiday per year • Up to 13 accrued PTO days per year

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