Regional Operations Coordinator

🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Magna5

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2001

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Magna5 is a leading provider of IT services, offering a comprehensive range of solutions including managed IT services, cybersecurity, and cloud hosting. With a national presence and strategic acquisitions like ThreatAdvice, they enhance their cybersecurity expertise and broaden their service offerings. Magna5 focuses on delivering IT consulting, compliance readiness, and multilayered security services to businesses across the U. S. , particularly in financial services and healthcare sectors. They are recognized for robust solutions that ensure businesses' operations are secure, compliant, and efficient.

📋 Description

• Serve as the operational liaison between clients, Magna5 Customer Success Managers, and helpdesk leads to ensure timely resolution and a seamless client experience • Manage procurement of hardware, software, and licensing, including quoting, ordering, and tracking through delivery • Understand clients' business objectives and technical requirements • Provide expert guidance and best practices to clients • Collaborate with sales, support, and technical teams on onboarding, implementation, and ongoing support • Conduct regular client check-ins, address concerns, and identify upselling or cross-selling opportunities • Monitor client usage and adoption and recommend improvements • Provide client training and product demonstrations • Communicate client feedback, needs, and requirements internally • Stay current with industry trends and share knowledge with clients • Improve internal processes and contribute to company growth • Review monthly service billing for accuracy, including work types, covered services, and travel • Review No Charge and minimal time entries and adjust billable terms when needed • Serve as general client liaison for inquiries, escalations, and hardware orders • Function as a modified CSM for assigned clients and House accounts • Prepare quotes in eshop and Salesforce • Manage hardware, Microsoft 365, and contract renewals • Coordinate pre-sales projects, field service scheduling, contracted visits, projects, and service/incident requests • Attend weekly meetings with the accounting team • Conduct client outreach by phone and email • Review and revise Datarails information

🎯 Requirements

• 2-5 years of experience in a customer success or account management role, preferably within the IT industry or a Managed Service Provider • Strong technical background with a solid understanding of IT infrastructure, networks, and systems • Technical experience is mandatory • Exceptional communication and interpersonal skills, with the ability to build rapport and establish trust with clients • Proven track record of managing client relationships and delivering exceptional customer service • Ability to understand complex technical concepts and effectively communicate them to both technical and non-technical stakeholders • Strong problem-solving and analytical skills, with the ability to quickly identify and resolve issues • Self-motivated and results-oriented, with a demonstrated ability to work independently as well as part of a team • Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines • Bachelor's degree in a relevant field is preferred

🏖️ Benefits

• 100% remote position • Paid Time Off including paid holidays and float holidays • Bonus potential based on individual and company performance • Highly competitive and flexible medical, dental, and vision benefits plans • 401(k) with employer match • Tailored Life and Disability insurance plans • Full reimbursement for approved professional certification and career enriching opportunities • Growth potential • Exciting and collaborative environment