Field Operations Coordinator

Job not on LinkedIn

🔥 0 minutes ago

🏈 Ohio, Michigan, +2 more states – Remote

🏈 Ohio – Remote 🚗 Michigan – Remote 🔔 Pennsylvania – Remote ⚔️ Virginia – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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i2G Systems

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

🏥 Healthcare

💼 Consulting

🏗️ Construction

Healthcare • Consulting • Construction

i2G Systems is a provider of integrated physical security solutions specializing in design-build engineering, systems integration, access control and biometrics, and security-focused business intelligence for large commercial and institutional clients. The company designs and implements end-to-end security systems for industries such as data centers, healthcare, stadiums, and higher education, and supports enterprise customers including Fortune 100 firms with project management, commissioning, and technology integration services.

📋 Description

• Manage daily scheduling, dispatching, and routing for field technicians to optimize route efficiency, project timelines, and SLA commitments • Serve as the primary point of contact for technicians regarding schedule adjustments, on-site delays, emergency dispatches, and logistical support • Coordinate with project managers and operations leadership to allocate field resources according to skill sets, certifications, and project priorities • Monitor and manage the full lifecycle of service and work order tickets from creation through completion in the ticketing system • Review technician notes, parts usage, and labor hours for accuracy and completeness before closing tickets • Track outstanding, delayed, or escalated tickets and proactively resolve bottlenecks • Communicate with clients regarding technician arrival windows, service updates, and follow-up requirements • Collaborate with procurement and warehouse teams to verify required materials, parts, and equipment before technician dispatch • Coordinate with engineering, project management, and billing teams to ensure seamless handoffs and accurate job costing • Generate weekly and monthly metrics on technician utilization, ticket resolution times, and schedule adherence • Identify workflow bottlenecks and recommend process improvements • Assist in maintaining standard operating procedures for dispatch and field service workflows

🎯 Requirements

• Associate or Bachelor’s degree in Business Administration, Operations, Supply Chain, or a related field (or equivalent practical experience) • 2+ years of experience in operations coordination, service dispatch, field service coordination, or technical scheduling • Proven experience utilizing ticketing systems, Field Service Management (FSM) software, or CRM platforms (e.g., Salesforce, ServiceNow, ConnectWise, Jira) • Familiarity with physical security, low-voltage, life safety, or telecommunications field operations is strongly preferred • Strong organizational, multitasking, and problem-solving skills in a fast-paced environment • Excellent written and verbal communication skills, with a focus on cross-functional collaboration and customer service • Proficiency with the Microsoft Office Suite (especially Excel and Outlook) and Google Workspace