Order Operations Specialist – Weekends

🕒 September 21

🇺🇸 United States – Remote

💵 $37.4k - $58k / year

⏰ Full Time

🟢 Junior

⚙️ Operations

🚫👨‍🎓 No degree required

Where this job comes from

Posted on Ubique Group's careers page, not through a job board

First seen by Remote Rocketship September 21

Logo of Ubique Group

Ubique Group

201 - 500 employees

Founded 2001

📣 Marketing

👥 B2C

🛍️ eCommerce

Marketing • B2C • eCommerce

Ubique Group is a brand and marketing group that operates and partners with consumer-facing brands. Its website highlights an assortment of brands (e. g. , Flash, Emma + Oliver) and a Martha Stewart partnership, and it emphasizes capabilities, partnerships, and careers—indicating the company manages brand development, marketing/creative services and direct-to-consumer businesses.

📋 Description

• Monitor and manage the open order queue within Amazon Vendor Central and Seller Central daily • Review purchase order status and identify unacknowledged, stalled, or at-risk orders • Execute corrective actions for at-risk, stalled, or exception orders • Monitor end-to-end system order flow and resolve transmission errors, EDI failures, routing exceptions, and failed document insertions • Execute Amazon DC order processes, including PO acknowledgment, shipment routing, ASN submission, and label and packaging compliance • Monitor delivery window requirements and manage exceptions to prevent chargebacks and protect vendor performance metrics • Track carrier pickup schedules, first scan activity, and carrier performance • Coordinate and negotiate with logistics providers and carriers to resolve pickup or delivery issues • Monitor Amazon vendor and seller performance metrics and determine appropriate interventions • Support backorder management, end-of-month order push activities, warehouse coordination, early ship date releases, and diversions • Maintain accurate records across Amazon portals and internal systems • Pull daily and ad hoc reports and correct data quality issues or portal discrepancies • Work across internal teams to resolve processing concerns and ensure reliable automation logic • Represent Ubique directly with Amazon through cases, direct contacts, and Amazon-facing meetings • Ensure inventory feeds are accurate and support Alias-level inventory controls • Provide weekend coverage for Amazon orders with weekend expected ship dates • Attend in-office Amazon meetings when required, generally twice per calendar year

🎯 Requirements

• 1–3 years of experience in order management, e-commerce operations, or a related role • Hands-on experience working within Amazon Vendor Central or Seller Central strongly preferred • Working knowledge of Amazon order operations including PO acknowledgment, ASN submission, delivery window compliance, and label and packaging requirements • Understanding of how Amazon vendor scorecards are measured and what affects account standing • Familiarity with EDI transaction processes and ability to identify and resolve common order transmission errors, acknowledgment failures, and ASN discrepancies • Experience coordinating resolution with IT or third-party providers preferred • Strong attention to detail and organizational skills • Ability to manage a high volume of open orders and active cases simultaneously • Ability to exercise sound independent judgment on prioritization and maintain accurate records • Clear communication and proactive approach to order status updates and issue resolution • Ability to coordinate and negotiate across internal teams and external partners • High school diploma or equivalent required • Must be able to lift 15 pounds at a time

🏖️ Benefits

• Position is fully remote • Major medical, dental, and vision coverage available with no waiting period • Free Employee Assistance Program • 401K with match • Employee discount–Receive Ubique Group products at company cost • On-demand pay option available • 9 paid holidays plus 1 floating holiday per year • Up to 13 Accrued PTO days per year

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