IT Service Desk Specialist

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Union Home Mortgage Corp.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1970

🏦 Banking

🏠 Real Estate

Banking • Real Estate

Union Home Mortgage Corp. is a U. S. -based mortgage lender and mortgage services company that originates and services home loans for purchase and refinance. It offers conventional, FHA, VA, USDA, rehab, new construction, and home equity products (including HELOCs), operates local branches and loan officers, and provides tools like mortgage and refinance calculators. The company markets down-payment assistance programs and related homeowner insurance options, and is licensed and registered with NMLS.

📋 Description

• Serve as the primary contact for external offices regarding technical support issues • Provide technical assistance and support for computer systems, software, hardware, mobile devices, and applications • Troubleshoot technical issues and provide system usage support • Perform password resets and other technical assistance • Document each customer interaction clearly in the ticketing system • Train customers to promote future self-service • Research and resolve customer calls requiring follow-up • Comply with documented processes and meet expected service levels • Prioritize and resolve incidents • Monitor assigned incidents for timely resolution according to service levels • Respond to initial phone calls in a fast-paced help desk environment • Provide recommendations to improve efficiency and workflows • Support, educate, and train decentralized office employees to reduce recurring support requests

🎯 Requirements

• High school diploma or equivalent • 1+ year of experience in help desk or related IT field • 1+ year of experience in a field requiring customer service skills • Familiarity with or experience troubleshooting LAN hardware/software, desktop devices, end-user applications, mid-range systems, cloud, and mobile devices • Ability to triage technical issues efficiently and effectively • Ability to learn new technologies and applications quickly • Knowledge of relevant operating systems, languages, and environments • Strong verbal and written communication skills • Positive working attitude and ability to contribute individually and as a team member • Strong analytical skills, decisiveness, and sound judgment • Knowledge of current and evolving information technologies, including telecommunications, electronic data distribution networks, and computers • Willingness and ability to work occasional holidays, weekends, and evenings • Ability to manage time and adapt to changes in workflow • Authorization to work in the U.S. as verified through E-Verify

🏖️ Benefits

• Diversity, equity, and inclusion programs and policies • Equal employment opportunity and anti-discrimination protections • Remote work arrangement (Full Time Fully Remote)