Community Strategy Manager

🔥 2 minutes ago

🌺 Hawaii – Remote

🌺 Hawaii – Remote

💵 $75k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Strategy

👻 Ghost score 0%

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Unite Us

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Unite Us is an outcome-focused technology company that builds coordinated care networks to connect health and social service providers together. The company interconnects providers around each patient, seamlessly integrating the social determinants of health into care delivery. Providers across the continuum can externally refer and track every patient’s total health journey with their community partners while reporting on all tangible outcomes across a full range of services in a centralized, cohesive, and collaborative ecosystem. This social infrastructure helps communities move beyond legacy resource directories and transform their ability to measure impact, improve health, and track outcomes at scale.

📋 Description

• Provide operational and analytical support for Community Strategy Leadership • Standardize community strategy processes across Customer Success and Sales • Manage escalation tracking in Salesforce and coordinate with RevOps and Analytics • Support escalation reviews and build network engagement plans for new and priority customers • Collaborate with Sales and Implementation on customer onboarding and community processes • Drive retention across assigned customer accounts • Partner with community-based organizations to strengthen relationships and address shared goals • Collaborate with Marketing and Revenue Operations to align community-focused strategies • Maintain SOPs, playbooks, and triage processes for community escalations • Facilitate weekly escalation review meetings and track follow-up actions • Track and report escalation campaign metrics in Salesforce • Monitor adoption, network health, and partner engagement data • Manage customer surveys following escalations • Develop new models to drive user adoption • Work with Marketing on community-facing materials and support community-focused events

🎯 Requirements

• 3+ years of experience in customer success, community engagement, implementation, account management, public health, human services, social services, or a related customer-facing role • Experience working with state or local government agencies, community-based organizations (CBOs), nonprofits, healthcare organizations, or organizations serving vulnerable populations • Demonstrated success building relationships across multiple stakeholder groups, including customers, community partners, government agencies, or cross-functional internal teams • Experience managing complex projects or programs across multiple organizations, competing priorities, and changing timelines • Strong analytical and operational skills, including using data to measure outcomes, identify opportunities, and improve processes • Experience documenting processes, developing playbooks or standard operating procedures, or driving operational consistency across teams • Experience using CRM or case management platforms; Salesforce preferred • Comfort learning new technology platforms • Comfortable working in a fast-paced, evolving environment • Must live in the state of Hawaii • Must pass a background check including criminal, employment, and education verification • Position may require 30–50% travel

🏖️ Benefits

• Medical, dental, and vision insurance for team members and eligible partners and dependents • Unlimited virtual mental health and acute medical visits • Employee Assistance Program (EAP) • Wellness platform subscription • Flexible Time Off, including volunteer days and mental health days • 14 paid company-wide holidays • Paid parental leave, including adoptive parents • Employee Resource Groups (ERGs) • Health Savings Accounts (HSAs) • Flexible Spending Accounts (FSAs) • Commuter benefits • 401(k) with employer match, immediate vesting, and financial wellness resources • Company-paid life and AD&D insurance, with optional additional coverage for team members and dependents • Disability coverage • Accident insurance • Pet insurance • Necessary work-from-home equipment, including computer, mouse, keyboard, and other approved WFH supplies

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