Patient Service Representative

🔥 11 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🦅 H1B Visa Sponsor

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👻 Ghost score 10%

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United Digestive

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2018

💼 Consulting

⚖️ Legal

📦 Logistics

Consulting • Legal • Logistics

United Digestive is a healthcare provider network specializing in comprehensive digestive and gastrointestinal (GI) care. Its partner practices deliver outpatient procedures (colonoscopy, hemorrhoid banding), diagnostic services (abdominal ultrasound, upper GI testing), nutrition counseling, and treatment for chronic GI conditions such as Crohn’s disease, ulcerative colitis, IBS, GERD, and other digestive disorders. United Digestive focuses on convenient, cost-effective, patient-centered care across multiple locations and provides resources like GI health information, patient portals, scheduling, and procedure preparation.

📋 Description

• Perform advanced scheduling for patient procedures, follow-up visits, and ancillary services • Answer incoming calls while providing quality patient care and customer service • Schedule, reschedule, and manage cancellations and no-shows • Maintain physician schedules and endoscopy block time • Collect and record accurate patient information according to AGA Documentation Requirements • Schedule procedures in AGA endoscopy suites or hospitals when necessary • Schedule applicable ancillary services • Handle requests received through the eCW Patient Portal or AGA Website • Mail or email information packets to new patients • Address appointment questions and information requests from referring providers • Provide counseling and information regarding medical treatment or procedures • Distribute or mail patient preparation materials when necessary • Meet quality and productivity standards • Answer emails and voicemails and return patient calls • Complete information requests from AGA staff to support payment on patient accounts • Maintain HIPAA compliance and strict confidentiality of patient information • Participate in staff meetings, marketing activities, and customer service training • Perform other duties and special projects as assigned • Report to the Patient Service Manager

🎯 Requirements

• High School Diploma or GED required • Certified Medical Assistant preferred • Strong customer service skills • Ability to type 45 words a minute • 2-3 years of call center, eCW, specialty clinic, and/or gastroenterology experience preferred • Computer literacy • Ability to operate healthcare systems and multiple Microsoft Office applications • Bilingual skills strongly preferred, but not required • Quiet place to work remotely with sufficient internet bandwidth • Ability to deal courteously and respectfully with patients, visitors, co-workers, and physicians • Compassion for people who are ill and need help • Ability to plan, prioritize, and complete multiple tasks • Ability to work under pressure and communicate issues in a timely manner • Ability to communicate clearly by telephone, email, and in person • Ability to interpret and apply clinical and non-clinical policies and procedures

🏖️ Benefits

• Full-time employment • Remote work arrangement • Ongoing customer service training • Travel within the Metro area as required for business needs