Patient Service Team Lead

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

United Digestive

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2018

💼 Consulting

⚖️ Legal

📦 Logistics

Consulting • Legal • Logistics

United Digestive is a healthcare provider network specializing in comprehensive digestive and gastrointestinal (GI) care. Its partner practices deliver outpatient procedures (colonoscopy, hemorrhoid banding), diagnostic services (abdominal ultrasound, upper GI testing), nutrition counseling, and treatment for chronic GI conditions such as Crohn’s disease, ulcerative colitis, IBS, GERD, and other digestive disorders. United Digestive focuses on convenient, cost-effective, patient-centered care across multiple locations and provides resources like GI health information, patient portals, scheduling, and procedure preparation.

📋 Description

• Schedule, reschedule, and manage cancellations and no-shows for patient visits and procedures • Maintain and update physician schedules and endoscopy block time • Monitor scheduling queues to ensure coverage, low wait/hold times, and customer service • Answer incoming calls, emails, and voicemails and return patient calls • Collect and record accurate patient information according to AGA documentation requirements • Schedule procedures in AGA endoscopy suites and hospitals when necessary • Schedule applicable ancillary services • Mail or email information packets and distribute or mail patient preparation materials • Handle requests through the Greenway Patient Portal and AGA eschedule website • Address appointment questions and information requests from referring providers • Provide patients and relatives with information regarding medical treatment or procedures • Meet quality and productivity standards • Complete information requests from AGA staff promptly to support payment on patient accounts • Promote HIPAA compliance and maintain confidentiality • Train and retrain Patient Service Center staff • Monitor staff productivity and calls for quality assurance, policy adherence, and training • Conduct or participate in customer service training • Lead or participate in team meetings and communicate policy and procedural changes • Perform other duties and special projects as assigned

🎯 Requirements

• High School Diploma or GED required • Certified Medical Assistant preferred • Strong customer service skills • 2-3 years of specialty clinic experience • Gastroenterology experience preferred • Bilingual preferred, but not required • Computer literacy • Ability to operate healthcare systems and multiple Microsoft Office applications • Ability to deal with patients, visitors, co-workers, and physicians with courtesy and respect • Professional, outgoing, warm, and helpful attitude • Compassion when dealing with ill people who need help • Ability to plan, prioritize, and complete multiple tasks • Ability to work under pressure and communicate issues in a timely manner • Clear communication with patients and coworkers by telephone, email, and in person • Ability to interpret and apply clinical and non-clinical policies and procedures • Ability to sit and stand in a normal office environment

🏖️ Benefits

• Full-time employment • Fully remote work arrangement • Travel within the Metro area as required