Director, LTC Client Engagement

Job not on LinkedIn

🔥 0 minutes ago

🦞 Maine, South Carolina, +1 more states – Remote

🦞 Maine – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote

💵 $89.9k - $169.9k / year

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Unum UK

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

💼 Consulting

🍽️ Food & Beverage

Healthcare • Consulting • Food & Beverage

Unum UK is a specialist, market-leading employee benefits provider with a presence in the UK, US, and Poland. With a proud history of helping people thrive for 175 years—over 50 of which have been in the UK—Unum UK offers a range of employee benefits including Group Income Protection, Group Life Insurance, Group Critical Illness Cover, Dental Insurance, and Optical Insurance. The company emphasizes improving workplace health, happiness, and productivity through accessible health and well-being services. Unum UK prides itself on being a high-quality brand with a visionary approach, aiming to pre-empt the needs of employees and provide effective support to enhance their lives every day.

📋 Description

• Lead the Long Term Care Client Engagement team supporting group and/or individual policyholders • Develop and execute strategic engagement initiatives aligned with Unum’s closed block LTC strategy • Partner across the Home Office, Field leadership and broker organizations to align engagement priorities • Advance a proactive, education-focused approach to managing client needs • Identify emerging trends and shape and implement scalable engagement strategies • Influence cross-functional decisions to drive appropriate risk-based outcomes • Oversee the evolution of the Client Engagement model • Recruit, manage, develop and motivate a team supporting Field Offices, brokers and clients • Own aspects of servicing in-force customers in collaboration with field and external partners • Create, test and refine strategic approaches to improve performance and share best practices • Lead change to improve workflow, customer service and operating costs • Find service resolutions through internal partnerships and improve ease of doing business with Unum • Ensure field partners, brokers and clients receive expected responsiveness and service • Provide strategic direction as processes, products, systems and platforms are developed • Drive talent effectiveness, feedback, performance assessment and recognition • Identify team trends and implement strategies such as training to maintain knowledgeable, customer-focused teams • Research problems and trends and independently or collaboratively implement resolutions • Participate in Home Office project analysis, design, development and delivery • Drive continuous improvement around key business processes • Monitor business and workflow changes and implement corresponding workflow changes • Ensure the highest level of quality is maintained • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree or equivalent experience required • 5+ years’ experience managing in a related complex customer service environment required • 5+ years management experience preferred • Strong knowledge of the insurance business, company operating structure, product offerings, external drivers and corresponding workflow processes • Strong understanding of market dynamics with ability to favorably position and represent Unum to external constituents preferred • Demonstrated commitment to customer service and quality improvement methods • Technical and Project management experience strongly desired • Ability to develop and implement solutions by influencing and negotiating with partners across multiple functions and levels • Strong collaboration skills and ability to partner across strategic and tactical business areas • Critical thinking and ability to problem solve complex issues • Ability to manage and develop people remotely • Proven leadership and people management skills, including coaching and development of other managers • Ability to work effectively in a team environment with solid team-building skills • Effective communication with field, brokers and customers • Versatility/adaptability with proven ability to lead change • May require occasional travel

🏖️ Benefits

• Award-winning culture • Inclusion and diversity as a priority • Performance Based Incentive Plans • Competitive benefits package including Health, Vision, Dental, Short & Long-Term Disability • Generous PTO (including paid time to volunteer!) • Up to 9.5% 401(k) employer contribution • Mental health support • Career advancement opportunities • Student loan repayment options • Tuition reimbursement • Flexible work environments • Healthcare benefits (health, vision, dental) • Insurance benefits (short & long-term disability) • Paid time off • 401(k) retirement plan with employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume