Senior Database Administrator

🔥 14 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟠 Senior

📀 Database Administrator

🦅 H1B Visa Sponsor

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Upland Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

💼 Consulting

📣 Marketing

☁️ SaaS

💰 $115M Post-IPO Equity on 2022-07

Consulting • Marketing • SaaS

Upland Software is a leading provider of AI-powered cloud software solutions that enhance business efficiency across various domains. Their products include computer telephony integration, AI-powered knowledge management, customer engagement, document automation, and marketing tools that increase revenue, reduce costs, and deliver significant value. Upland's software is used to improve contact center productivity, manage content lifecycles, optimize digital marketing, and drive sales productivity through enhanced workflows and AI-driven insights. Trusted by over 10,000 customers, Upland's solutions are designed to power enterprise digital transformation and bring immediate business outcomes.

📋 Description

• Provide operational database services to Upland Software in a production role • Assist the Cloud Operations team with migrating MySQL 5.6 to 8.0.43 • Own database infrastructure design and ensure optimal performance, availability, and reliability • Work with Development to develop strategic solutions to recurring problems • Own, track, and resolve database-related incidents and requests within SLAs • Review database backup, maintenance, and monitoring reports to identify and resolve service issues • Respond to database-related alerts and escalations • Maintain communication with technology customers about request status • Initiate and perform changes on production systems and proactively escalate unresolved issues • Manage 19+ MySQL instances across five AWS regions on RDS and EC2 • Oversee DocumentDB and DynamoDB clusters for high availability and scalability • Implement backup, recovery, and disaster recovery strategies • Ensure PCI DSS compliance and secure encryption of data at rest and in transit • Partner with Development and CloudOps teams to deliver resilient, high-performance database solutions • Maintain and optimize Amazon RDS, DocumentDB, and DynamoDB environments • Monitor and tune database performance, capacity, and replication • Manage cross-region read replicas, multi-AZ deployments, and failover procedures • Implement and verify automated backup and recovery systems • Monitor with CloudWatch, CloudTrail, Alert Logic, and SNS notifications • Conduct disaster recovery testing and maintain failover documentation • Identify cost optimization opportunities for storage, backups, and data transfer • Coordinate database alerting, escalation, and response across global teams

🎯 Requirements

• 7+ years of MySQL database administration experience supporting a production environment • 5+ years of AWS cloud database management experience with RDS, DocumentDB, and DynamoDB • 5+ years of experience working in an Amazon Web Services production environment with multi-region, high-availability database architectures • Strong experience in Windows Server administration on AWS EC2 instances • Experience with previous MySQL legacy upgrades to 8.x • Broad experience across multiple database platforms • Ability and desire to learn new systems quickly with little supervision • Ability and desire to automate solutions • Ability to work effectively and collaboratively with multiple teams • Ability to explain complex technical problems to non-technical business stakeholders • Excellent communication and documentation skills • Knowledge of PCI DSS compliance requirements • Scripting skills in PowerShell, Bash, and Python • Monitoring expertise with CloudWatch, SNS, and third-party tools

🏖️ Benefits

• Remote work support • Global culture of growth and possibility