Solutions Consultant

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🐊 Florida, Texas – Remote

🐊 Florida – Remote 🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

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Upshop

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1993

☁️ SaaS

🛒 Retail

🛍️ eCommerce

SaaS • Retail • eCommerce

Upshop is a comprehensive operations platform that provides solutions for retailers across various departments including Fresh, Center, DSD (Direct Store Delivery), and eCommerce. Its platform focuses on optimizing store operations through AI-powered tools for inventory management, order fulfillment, and demand forecasting. Upshop aims to enhance operational efficiency, improve sustainability, and boost sales by reducing waste and improving product freshness. The platform streamlines processes such as inventory optimization, recipe management, and replenishment, helping retailers achieve a connected and simplified shopping experience. Upshop positions itself as a partner rather than just a platform, dedicated to driving process simplification and modernization in grocery retail operations.

📋 Description

• Directly engage with customers individually or as part of the sales team • Oversee and advise on the implementation of the customers Upshop platform • Demonstrate business operations and technical leadership through personally developed solution architectures and implementation recommendations • Act as a trusted advisor to customer executive leadership for thought leadership and solution approaches • Extract business requirements from customers and translate them into a well-architected recommendation • Develop and provide forward looking guidance and future state roadmaps • Leverage known best practices and solutions to reduce risk to customer implementations • Decompose future state goals into actionable execution plans • Collaborate with Upshop’s product and engineering teams to ensure customer alignment to Upshop goals

🎯 Requirements

• 3+ Years of relevant solutions or sales consulting experience • Presentation & Communication: Ability to explain complex concepts in a clear and understandable way. Speaks our customers’ language. Clear communicator who can command a room from a C-suite down to a practitioner. Presentation skills being as comfortable in front of a Screen as you are with a whiteboard/in person podium presentation. Excellent presentation skills with experience demonstrating software products to customers with the skills to communicate the value a product brings over features a product offers. • Problem-Solving: Aptitude for finding solutions to meet customer needs based on our modules. • Collaboration: Works well with customers and internal teams to achieve common goals. • Customer Focus: Understanding and addressing customer needs and ensuring their satisfaction. • Retail System Understanding: In-depth understanding of multiple retail enterprise solutions, with an emphasis on POS, OMS, Sales Audit, CRM/Loyalty, Merchandising, Allocation & Replenishment, and Analytics. Familiarity with CRM, Marketing Automation, Business Intelligence and Social Media.

🏖️ Benefits

• Work From Home • Up to 30% Travel Required (Mostly Air Travel) • Remote Meeting Camera Mandatory • Base Salary + Commission