Customer Support Associate

Job not on LinkedIn

🔥 5 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Upstart 13

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

Consulting

Upstart 13 is a software development company dedicated to delivering on the promise of outsourcing. With a focus on creating strategic value for clients building software products, their teams engage deeply with client needs and objectives. They offer a spectrum of services including outsourcing, software engineering, software development, quality assurance, consulting, and digital transformation, operating both offshore and onshore. Located in Colombia and Brazil, Upstart 13 excels in assembling the right teams to drive execution towards successful client and product outcomes.

📋 Description

• Serve as a front-line point of contact for customers, handling incoming tickets and joining customer calls • Diagnose and troubleshoot product issues independently, including when engineering support is not immediately available • Coordinate bug tickets with the engineering team, including joining calls with engineers to understand and scope issues • Manage product tickets and work closely with the product team • Work closely with the customer support manager and customer success manager as part of a small, highly collaborative support and success function • Keep current with a rapidly evolving product — new features, changes, and removals — and apply that knowledge in customer conversations • Handle frustrated or blocked customers positively, leaving them feeling comfortable and supported • Uphold the team's existing standard of support quality

🎯 Requirements

• Excellent written and spoken English • Strong communication skills with an energetic, engaging presence on customer calls • Comfort working with technology and the ability to pick up technical concepts quickly • Ability to debug and diagnose issues independently without relying on an engineer being available • Ability to work at pace in an environment where the product changes rapidly • A positive, patient approach to customers who are frustrated or struggling • A collaborative working style across support, customer success, engineering, and product