
10,000+ employees
👥 B2C
🛒 Retail
👗 Fashion
B2C • Retail • Fashion
URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly) is a leading lifestyle products and services company that operates a diverse portfolio of global consumer brands. The company focuses on retailing clothing, accessories, and home goods through its various brands, which include Urban Outfitters, Anthropologie, Free People, and Nuuly. URBN is committed to responsible sourcing and creating an inclusive environment, reflecting its dedication to social impact and customer engagement.
🔥 3 minutes ago
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10,000+ employees
👥 B2C
🛒 Retail
👗 Fashion
B2C • Retail • Fashion
URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly) is a leading lifestyle products and services company that operates a diverse portfolio of global consumer brands. The company focuses on retailing clothing, accessories, and home goods through its various brands, which include Urban Outfitters, Anthropologie, Free People, and Nuuly. URBN is committed to responsible sourcing and creating an inclusive environment, reflecting its dedication to social impact and customer engagement.
• Resolve chargeback disputes • Log precise details of all disputes within various system tools • Support Customer Service projects or other assignments as needed • Work directly with shipping providers to ensure lost package claims are researched and submitted for reimbursement • Support the day-to-day operations of the customer success team, focusing on dispute resolutions and shipping investigations • Communicate findings with appropriate teams • Meet or exceed established service level agreements • Work closely with and report to the Sr. Director of Customer Success • Collaborate with the Fraud Specialist and Customer Success team
• Minimum 1 year of experience in a Loss Prevention, Fraud or Analyst role • Task oriented and focus driven • Exceptional time management skills • Willingness to take on additional projects and support external team members to support business and customer needs • Ability to analyze and report on trends and issues
• Medical insurance • Dental insurance • Vision insurance • Paid time off (PTO) • Generous employee discounts • Retirement savings • Anti-harassment training for managers and employees
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