Executive Director, Client Services

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

📁 Client Services

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Solaris Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2020

⚕️ Healthcare Insurance

🏥 Healthcare

🧬 Biotechnology

Healthcare Insurance • Healthcare • Biotechnology

Solaris Health is a leading national healthcare platform committed to enhancing access to specialty healthcare and continually improving patient outcomes. With over 1 million unique patients annually and 730+ providers across the country, Solaris Health operates 236+ patient offices in 14 states, focusing on innovative delivery of high-quality, value-driven care.

📋 Description

• Serve as the primary point of contact between physician practice affiliates, physicians, service line leaders, and the RCM operational team • Compile enterprise-wide RCM performance KPI data, action items, and process improvement updates • Communicate performance metrics, technology updates, outsourcing decisions, workflow changes, and RCM project remediation efforts to stakeholders • Manage Directors of Client Services and ensure accuracy, timeliness, and consistency of support • Provide updates on remediation projects and operational changes affecting aging, net revenue, patient experience, or financial outcomes • Manage and resolve high-priority escalations, including patient relations concerns • Prepare and present monthly RCM financial performance results at Affiliate Board Meetings and to service line leaders • Participate in Monthly Operational Review and monthly Financial Close Meetings • Triage and prioritize affiliate and service line leader questions and requests, coordinating with appropriate RCM functional areas • Maintain understanding of affiliate operational goals and challenges and tailor communication and recommendations • Identify trends, gaps, and opportunities for continuous improvement in service delivery and financial outcomes • Document and track communications, escalations, resolutions, and project statuses • Perform other position-related duties as assigned • Adhere to high standards of ethical conduct and support compliance with applicable laws and regulations

🎯 Requirements

• Bachelor’s degree in Healthcare Administration, Business Administration, Finance, or related field required • Prior experience managing multiple RCM functional areas • At least 2 years acting in a senior capacity for RCM Client Services • Minimum of 10 years of experience in revenue cycle management spanning multiple functions, client services, or healthcare operations • Proven experience in account management or stakeholder engagement in a healthcare setting, ideally within a multi-specialty or physician group environment • Strong financial acumen and ability to analyze, interpret, and communicate financial performance data • Excellent verbal and written communication skills • Strong organizational skills and ability to manage multiple priorities in a fast-paced environment • High emotional intelligence and diplomacy in managing escalated issues and complex stakeholder relationships • Exceptional follow-up skills • Proficiency in Microsoft Office Suite, especially Excel and PowerPoint • Familiarity with RCM PM, EMR, and Intake systems • Ability to build trusted relationships with internal operations and external clinical leaders • Proactive problem-solving, action orientation, and accountability • Ability to translate complex revenue cycle concepts into actionable insights for non-technical audiences • Ability to operate with urgency, professionalism, and precision in high-stakes environments • Adherence to Solaris Health Code of Conduct and applicable laws, regulations, policies, and procedures • Compliance with HIPAA confidentiality requirements • Timely completion of Annual Compliance Training

🏖️ Benefits

• Fully remote work arrangement • Periodic travel to affiliate locations for board meetings and stakeholder engagement, not expected to exceed 10% of work time