Director of Service Delivery – Project Management

Job not on LinkedIn

🔥 0 minutes ago

🚗 Michigan – Remote

🚗 Michigan – Remote

💵 $145k - $195k / year

⏰ Full Time

🔴 Lead

👷‍♀️ Project Manager

👻 Ghost score 0%

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US Signal

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2001

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

US Signal is a provider of secure, high-performance IT infrastructure and managed services for businesses, combining cloud solutions, colocation, connectivity, and professional/managed services with a nationwide data center footprint. The company helps organizations with cloud repatriation, edge colocation, network and ransomware protection, cost optimization, and hardware resale, serving industries such as government, education, financial services, healthcare, manufacturing, and transportation.

📋 Description

• Own the full order-to-activation lifecycle across all service lines • Ensure customer commitments, installation timelines, and quality standards are met • Define, monitor, and report KPIs including cycle time, on-time delivery, resource utilization, delivery throughput, and onboarding CSAT • Drive corrective action using data and capacity forecasts to improve efficiency and scale delivery capabilities • Lead managers, supervisors, and team leads across Delivery Network Engineering, Delivery Systems Engineering, Project Management, and Order Administration • Own organizational effectiveness, talent strategy, workforce planning, succession planning, and leadership development • Direct technical delivery and delivery systems teams toward standardized, automated provisioning and operational excellence • Prioritize automation, tooling, and process improvement • Own customer experience throughout the delivery lifecycle and resolve departmental escalations • Own departmental budgeting, forecasting, capacity planning, and resource allocation • Partner with Sales, Solution Architecture, and Product on delivery assumptions, Statements of Work, commitments, staffing plans, and timelines • Represent delivery in cross-functional planning and collaborate with engineering and operations teams on handoffs

🎯 Requirements

• Bachelor's degree in a related field, or equivalent combination of education and experience • 6+ years of experience in technical service delivery, professional services, technical operations, or related customer-facing technology environments • 3+ years of progressive leadership experience, including direct leadership of managers and supervisors within customer-facing technical organizations • Experience leading customer delivery organizations supporting cloud, network, data center, or managed services solutions • Experience with departmental budgeting, resource planning, capacity forecasting, and performance management • Valid driver's license and insurance • Availability to consult, assist, and/or perform after-hours support • Ability to travel as needed • Eligible to work in the United States • Visa sponsorship is not available

🏖️ Benefits

• Competitive salary based on experience and qualifications • Remote flexibility • Comprehensive benefits package • Generous paid time off • 10 paid holidays • Comprehensive medical, dental and vision insurance • 401(k) retirement plan with employer contribution • Group Term Life insurance covered 100% by employer • Paid volunteer time • Annual performance-based bonus eligibility