Patient Services Representative

Job not on LinkedIn

🔥 19 hours ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $14 - $26 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

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USACS

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2010

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

USACS is the Undergraduate Student Alliance of Computer Scientists at Rutgers University that organizes events and runs collaborative spaces for computer science students. It maintains resources such as the Coding and Social Lounge (CSL), a Linux-station Command Center, a Hackerspace with 3D printers, robotics, and Oculus Rifts, and a Makerspace for hands-on hardware projects. USACS helps students get involved outside the classroom through workshops, social events, and access to tools and facilities for building hardware and software projects.

📋 Description

• Handle high volume of inbound calls from patients, patient representatives, attorneys, and insurance companies • Identify caller needs and resolve inquiries in a timely and accurate manner • Research and document billing issues using standard work policies, procedures, and department resources • Utilize escalation protocols for complex accounts • Communicate USACS billing policies regarding patient accounts • Identify billing concerns and take proactive steps to minimize negative impacts • Maintain confidentiality and professionalism in compliance with HIPAA and USACS standards • Research accounts, process payments and adjustments, and process incoming correspondence • Adhere to department schedules and attendance policies to ensure call center coverage • Guide patients through billing questions and payment options

🎯 Requirements

• High school diploma or equivalent • Experience in call centers, customer service, medical insurance, or billing is helpful, but not required • Ability to provide the highest quality of Customer Service • Exceptional phone skills and active listening • Ability to adapt communication style while maintaining professionalism, composure, and empathy • Proficiency with Windows applications, including Excel, Word, and Outlook • Understanding medical insurance terminology • Familiarity with ICD-10 and CPT coding is beneficial • Basic math skills for handling calculations related to payments and balances • Effective multitasking, prioritization, and time management abilities • Ability to work independently and collaboratively • Ability to work in a fast-paced, ever-changing environment • Willingness to request patient payments and assist in settling account balances • Must sit for prolonged periods and occasionally walk, stand, bend, stoop, and lift up to 15 pounds • Required to have close visual acuity

🏖️ Benefits

• Medical, dental, and vision insurance options • Health savings accounts (HSA) and flexible spending accounts (FSA) • 401(k) employee and employer contributions • Paid time off, including vacation, sick leave, and company holidays • Paid parental leave & family support benefits • Short-term and long-term disability insurance • Life and accidental death & dismemberment (AD&D) insurance • Employee assistance programs & wellness resources • Bonus eligibility, equity, or other incentive programs, depending on the role