Patient Advocate I

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $15 - $23 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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US Anesthesia Partners

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2012

💼 Consulting

🏥 Healthcare

⚕️ Healthcare Insurance

Consulting • Healthcare • Healthcare Insurance

US Anesthesia Partners is a leading provider of comprehensive anesthesia services, dedicated to delivering exceptional patient care and operational excellence. Founded by a team of forward-thinking anesthesiologists, USAP specializes in various anesthesiology areas including cardiovascular care, obstetrics, and pediatrics. With a network of thousands of clinicians and hundreds of facility partners across the nation, they serve over two million patients annually, aiming to redefine the standards of quality in anesthesia services.

📋 Description

• Answer incoming telephone calls from patients, insurance companies, physician offices, and facilities • Receive and respond to inquiries and complaints regarding billing, claims, claim denials, payments, and collection activities • Record all customer contacts, including resolutions and forwarding actions • Resolve questions directly whenever possible to provide prompt patient satisfaction • Respond to written inquiries promptly or notify patients of delays • Explain account situations accurately and in simple language • Complete assigned tasks in a timely manner • Attend in-service training to improve skills and stay current on contracts and procedures • Identify and communicate complaint patterns to management • Maintain strict confidentiality • Document all actions in system notes • Provide positive, personal service • Use the phone responsibly, courteously, and professionally • Meet customer satisfaction and productivity/performance standards • Adhere to company policies and procedures • Perform other duties as assigned

🎯 Requirements

• High school graduate or equivalent required • Associate’s degree in health or business administration, or a related field of study preferred • Equivalent combination of education and experience will be considered • Minimum of 1 year of customer service or billing collections experience preferred • Experience in a health care organization preferred • Bilingual in English and Spanish preferred • Excellent verbal and written English language skills • Proficient math skills, including calculation of charges, payments, and adjustments • Knowledge of insurance processing, guidelines, and general laws related to all payers • Must be able to establish proficiency using the IDX practice management system • Excellent customer service skills • Ability to multi-task effectively • Data entry skills • Basic knowledge of CPT, ICD-9, and ASA codes • Sound problem-solving and decision-making skills • Strong analytical skills • Pleasant disposition and high tolerance level • Positive teamwork attitude and strong interpersonal skills • Ability to work effectively and independently with limited supervision • Ability to maintain confidentiality • Willingness and ability to follow direction and company policy • Ability to perform the physical requirements of the job, with or without reasonable accommodation • Occasional standing and walking • Frequent sitting and hand/finger movement • Ability to use office equipment in office or remotely • Ability to communicate verbally and in writing

🏖️ Benefits

• Quarterly bonus eligibility (not guaranteed; based on company and individual performance) • Reasonable accommodations may be made for individuals with disabilities