Contact Center Manager

🔥 0 minutes ago

❄️ Minnesota – Remote

❄️ Minnesota – Remote

💵 $62k - $73k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

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U.S. Bank

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1863

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

U. S. Bank is a major financial services institution headquartered in the United States, providing a wide range of banking and financial products to individuals and businesses. The bank offers services in retail banking, corporate banking, wealth management, credit underwriting, and investment management. With a commitment to diversity, equity, and inclusion, U. S. Bank emphasizes the importance of culture and values, offering career growth opportunities and supporting the health and wellness of its employees. U. S. Bank engages with communities and provides educational resources to enhance financial literacy. As a member of the FDIC, it ensures the security of its deposit products, although investment and insurance products are not FDIC insured and may lose value.

📋 Description

• Responsible for managing customer service staff in receiving customer inquiries • Investigating requests, answering questions and resolving problems • Maintains a high level of quality customer service • Develops processes or tools which improve the level of service provided • Ensures compliance to applicable internal policies and procedures • Participates in the development and enhancement of equipment and training procedures and programs • Manages the operations activities for the assigned functional area(s)/region(s) by planning and scheduling departmental activities

🎯 Requirements

• Bachelor's degree, or equivalent work experience • Three to five years of relevant experience • Strong customer service and problem-solving skills • Advanced knowledge of operational functions, systems, policies and procedures of assigned area • Basic understanding and practical application of applicable laws and regulations • Effective leadership skills • Strong verbal and written communication skills • Working knowledge of computer applications used in area

🏖️ Benefits

• Healthcare (medical, dental, vision) • Basic term and optional term life insurance • Short-term and long-term disability • Pregnancy disability and parental leave • 401(k) and employer-funded retirement plan • Paid vacation (from two to five weeks depending on salary grade and tenure) • Up to 11 paid holiday opportunities • Adoption assistance • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law