Member Services Contact Center Associate

🔥 0 minutes ago

🧀 Wisconsin – Remote

🧀 Wisconsin – Remote

💵 $65k - $66k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Webster Bank

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1935

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

Webster Bank is a financial services company that offers a wide range of banking solutions for individuals, small business owners, and commercial entities. It provides personal and business checking and savings accounts, loans, mortgages, and investment services, as well as wealth management and retirement planning. Webster Bank emphasizes digital convenience through mobile and online banking platforms while also providing personalized assistance from dedicated relationship managers. The bank is committed to serving diverse industries and communities, with specialized offerings in areas like healthcare, manufacturing, and government banking. Webster Bank is dedicated to helping clients achieve their financial goals through tailored solutions and expert guidance, ensuring security and trust are maintained at all times.

📋 Description

• Retain existing accountholders via reactive servicing through phone queue or email correspondence by providing exceptional problem solving, ownership, and follow-through. • Ability to work within multiple systems -- Sparak, 1Cloud, Sharepoint, Star, etc. -- while addressing, researching and determining a solution to resolve the customer's concerns and questions. • Proficient in support of the Health Savings Accounts product. • Able to knowledgeably explain to clients the benefits and impact of IRS Tax regulations in relationship to their HSA accounts. • Utilize internal resources to respond to customer inquiries accurately and in a timely manner. • Process customer requests and respond to product and service inquiries in a responsible, timely and accurate manner. • Communicate and reinforce changes in operational policies and procedures. • Resolve problems on a case-by-case, customer-by-customer basis which may include policy, procedure, process, compliance and risk assessment. • Prioritize and perform multiple tasks at the same time. • Take ownership of escalated issues and report systems or policy issues to appropriate parties. • Act as an advocate for the customer by submitting feedback through appropriate channels. • Consistently meet/exceed all customer service standards. • Model behavior consistent with the Contact Center's customer service standards, policies and procedures.

🎯 Requirements

• H.S. Diploma or General Education Degree (GED) required • 0-2 years Direct customer service experience (in-person customer facing work experience or call center experience) required • Active listening skills. • Strong customer service. • Passion for helping people. • Problem-solving skills. • Effective communication skills over the telephone. • Strong working knowledge of computer (email, internet, intranet, etc.). • Typing skills. • Ability to learn all system applications that support Contact Center requests, inquiries, and transactions. • Ability to effectively multi-task. • Positive attitude. • Flexibility. • Excellent organizational skills with attention to detail. • Ability to work with a diverse workforce and customer base.

🏖️ Benefits

• Health insurance • Incentive compensation