Patient Contact Center Scheduler

Job not on LinkedIn

🕒 July 22

🇺🇸 United States – Remote

💵 $17 - $22 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 41%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Franciscan Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1875

🏥 Healthcare

⚕️ Healthcare Insurance

🤝 Non-profit

Healthcare • Healthcare Insurance • Non-profit

Franciscan Health is a healthcare organization committed to providing high-quality medical care grounded in the Franciscan tradition. They offer a range of medical services, including clinical and allied health, home health and hospice, nursing, physicians and advanced practice providers, and non-clinical and administrative roles. With a focus on embracing the values of St. Francis to care for those in need, they provide a supportive and fulfilling work environment for their employees, emphasizing a mission of compassion and community engagement. Franciscan Health is dedicated to offering a variety of employment opportunities across different medical specialties and locations.

📋 Description

• Coordinate, schedule, and register appointments for office visits, providers, imaging, and ancillary departments • Serve as a first point of contact for patients/customers • Match patients'/customers' needs to the appropriate provider or resource • Manage inbound and outbound calls • Schedule patients accurately, take messages, use templates, and route clinical inquiries appropriately • Assess caller needs and ensure appropriate resolution • Escalate calls to RN, provider clinic, or PEAC leadership when needed • Escalate concerns or uncertainty relating to provider/ancillary departments and provide workflow, medical-question, and EPIC-build recommendations • Support activities to reduce financial risk of patient accounts through insurance registration • Discuss and collect patients' financial responsibility, outstanding balances, and service estimates

🎯 Requirements

• High School Diploma/GED required • 1 year healthcare contact center, ambulatory or acute clinic, or physician office experience preferred • Ability to manage inbound and outbound calls • Ability to accurately schedule patients, take messages, utilize templates, and route clinical inquiries appropriately • Ability to assess caller needs and determine appropriate resolution • Ability to escalate calls to RN, provider clinic, or PEAC leadership • Understanding of specialized PEAC processes, questionnaires, subgroups, auto search, decision trees, pre-registration, message templates, referral capture, and insurance plan networks • Ability to perform patient insurance registration activities • Travel required: Never or Rarely

🏖️ Benefits

• Comprehensive benefit offerings for eligible employees