Call Center

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🔥 0 minutes ago

🚗 Michigan – Remote

🚗 Michigan – Remote

💵 $15 - $16 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

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Scope Services, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚡ Energy

🎯 Recruiter

🤝 B2B

Energy • Recruitment • B2B

Scope Services, Inc. is a service-focused company that provides Smart Grid Solutions, Energy Services, Utility Field Services, Power Generation Support, Workforce Solutions, and Substation Services to utilities and private businesses. Founded in 1965, it offers turnkey installations and maintenance (metering, transmission & distribution, substation work), project management, and a configurable Work Order Management solution, along with staffing services including direct hire, contract placement, and temp-to-perm. The company emphasizes safety, technical expertise, long-term client partnerships, and is a certified woman-owned business.

📋 Description

• Answer inbound customer calls professionally • Schedule appointments and update customer accounts • Provide clear information and handle questions with patience and empathy • Meet call quality and productivity goals • Work independently in a quiet home office • Adapt quickly to changes in systems and procedures

🎯 Requirements

• Excellent verbal communication & active listening • Strong multitasking and problem-solving skills • Customer-first mindset with patience and empathy • Reliable, distraction-free home office and high-speed internet • Responsible, self-directed, and able to work independently • Must be willing to work evenings and Saturdays • Previous call center/customer service experience preferred • High school diploma or equivalent

🏖️ Benefits

• Fully remote work-from-home position • Paid training • Supportive virtual team environment • 401(k) • Dental insurance • Health insurance • Vision insurance