Debt Management Account

🔥 0 minutes ago

🦀 Maryland – Remote

🦀 Maryland – Remote

💵 $20 - $22 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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U.S. Bank

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1863

💼 Consulting

🛡️ Insurance

📦 Logistics

Consulting • Insurance • Logistics

U. S. Bank is a major financial services institution headquartered in the United States, providing a wide range of banking and financial products to individuals and businesses. The bank offers services in retail banking, corporate banking, wealth management, credit underwriting, and investment management. With a commitment to diversity, equity, and inclusion, U. S. Bank emphasizes the importance of culture and values, offering career growth opportunities and supporting the health and wellness of its employees. U. S. Bank engages with communities and provides educational resources to enhance financial literacy. As a member of the FDIC, it ensures the security of its deposit products, although investment and insurance products are not FDIC insured and may lose value.

📋 Description

• Respond to inbound calls from cardholders and third-party partners • Provide accurate information and exceptional service • Listen to customer concerns and resolve issues in a timely and courteous manner • Accurately enter settlement agreements into internal systems in compliance with company policies and regulatory requirements • Prepare and process related documentation using Microsoft Excel and Word • Process incoming files and ensure proper handling and documentation • Monitor and respond to inquiries in a shared email inbox • Perform precise data entry • Maintain detailed and organized records of customer interactions and transactions • Collaborate with internal departments to resolve customer inquiries • Meet or exceed performance metrics related to call quality, response time, and customer satisfaction

🎯 Requirements

• Proven experience in a customer service or call center environment • High school diploma or equivalent • Strong proficiency in Microsoft Office, especially Excel and Word • Strong customer service orientation with a focus on delivering high-quality support • Skilled in identifying, resolving, and escalating complex issues effectively • Excellent verbal and written communication skills • Background in financial services or collections is highly desirable • Demonstrated experience in a call center environment, including handling high volumes of inbound and outbound interactions, troubleshooting customer concerns, and maintaining performance metrics • Typically three to five years of clerical and customer service experience • Thorough knowledge of products, services, terminology, procedures and systems related to assigned area • Ability to manage multiple projects and deadlines simultaneously while maintaining a high level of customer service • Proficient computer navigation skills using a variety of software packages including Microsoft Office applications • Ability to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies

🏖️ Benefits

• Healthcare (medical, dental, vision) • Basic term and optional term life insurance • Short-term and long-term disability • Pregnancy disability and parental leave • 401(k) and employer-funded retirement plan • Paid vacation (from two to five weeks depending on salary grade and tenure) • Up to 11 paid holiday opportunities • Adoption assistance • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law • Incentive and recognition programs • Equity stock purchase • Disability accommodations during the application or hiring process