Enterprise Account Manager

🕒 September 18

🇺🇸 United States – Remote

💵 $95.2k - $142.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 1%

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Matillion

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2011

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Matillion is a company that provides a comprehensive platform for building and managing data pipelines, creating no-code data transformations, and delivering data for AI and analytics at scale. The platform supports generative AI by enabling the use of unstructured data and creating AI pipelines. Matillion also offers features for automation and management, security, and data connectivity, allowing users to connect any data source to a preferred cloud data platform with pre-built or custom connectors. With capabilities in ETL processes, Matillion allows for data cleansing, transformation, and aggregation using both no-code and high-code methods. The company serves various industries including financial services, healthcare, and retail, helping organizations leverage their data to drive productivity, profits, and innovation.

📋 Description

• Actively manage a portfolio of customer accounts, tracking usage, health, and commercial status, and prioritizing effort where risk or opportunity is greatest. • Identify pay-as-you-go customers ready to move to committed annual agreements, build the business case using usage trends and value delivered, and close it. • Diagnose why struggling accounts are at risk, build remediation plans, coordinate resources, and track them back to healthy status. • Proactively monitor early signs of decline and intervene before accounts become churn risks. • Partner with technical, support, and product teams to resolve issues, represent the customer voice internally, and escalate when deeper commercial or technical expertise is needed.

🎯 Requirements

• Demonstrable experience managing a portfolio in customer success, account management, or renewals/sales, with a track record of hitting retention or revenue targets. • Experience walking a customer through a pricing or contract change and closing it. • Comfortable with cloud/SaaS products and able to diagnose why a customer is struggling without needing an engineer in the room. • Track record of recovering a dissatisfied or at-risk customer relationship. • Fluent in Salesforce or equivalent, including pipeline hygiene, forecasting, and reporting. • Organized under volume, direct with customers when it counts, operates independently with minimal hand-holding, and steady under pressure with frustrated or churn-risk accounts.

🏖️ Benefits

• Company Equity • 25 days PTO • 5 days paid volunteering leave • Health Insurance • Life Insurance • Access to mental health support • 401k • Variable pay in the form of sales commissions

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