Senior Customer Experience Specialist

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🔥 0 minutes ago

🌵 Arizona, North Dakota, +1 more states – Remote

🌵 Arizona – Remote 🌾 North Dakota – Remote 🎸 Tennessee – Remote

💵 $20 - $26 / hour

⏰ Full Time

🟠 Senior

💝 Customer Support

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U.S. Bank

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1863

💼 Consulting

🛡️ Insurance

📦 Logistics

Consulting • Insurance • Logistics

U. S. Bank is a major financial services institution headquartered in the United States, providing a wide range of banking and financial products to individuals and businesses. The bank offers services in retail banking, corporate banking, wealth management, credit underwriting, and investment management. With a commitment to diversity, equity, and inclusion, U. S. Bank emphasizes the importance of culture and values, offering career growth opportunities and supporting the health and wellness of its employees. U. S. Bank engages with communities and provides educational resources to enhance financial literacy. As a member of the FDIC, it ensures the security of its deposit products, although investment and insurance products are not FDIC insured and may lose value.

📋 Description

• Provide a high level of customer service by responding to telephone or email inquiries, requests, and problems • Research and resolve problems and errors, including those related to fraud support and internet operations • Obtain thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems, and procedures • Act as a liaison between customers and various U.S. Bank departments • Resolve more complex customer or technology issues

🎯 Requirements

• High school diploma or equivalent • Typically at least three years of Contact Center customer service experience • Successfully completed and applied training for entry-level roles • Effective problem-solving and negotiation skills • Ability to navigate multiple computer systems, applications, and search tools • Proven time management skills and ability to multitask • Experience interacting positively with unsatisfied customers • Good communication skills, including speaking clearly, articulately, and accurately while using a pleasant tone and common conversational courtesies • Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications • Ability to comply with U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct and workplace conduct and safety policies

🏖️ Benefits

• Healthcare (medical, dental, vision) • Basic term and optional term life insurance • Short-term and long-term disability • Pregnancy disability and parental leave • 401(k) and employer-funded retirement plan • Paid vacation (from two to five weeks depending on salary grade and tenure) • Up to 11 paid holiday opportunities • Adoption assistance • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law • Incentive and recognition programs • Equity stock purchase • 401(k) contribution and pension