Senior Research Manager

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🌽 Illinois – Remote

🌽 Illinois – Remote

⏰ Full Time

🟠 Senior

👔 Manager

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Glass

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2016

☁️ SaaS

🤝 B2B

🏢 Enterprise

SaaS • B2B • Enterprise

Glass is a comprehensive research platform that combines the flexibility of a user-friendly DIY survey platform with the expertise of traditional research agencies. It allows brands to gather critical customer insights quickly and efficiently. Glass offers instant access to millions of respondents, user-friendly questionnaire setup, and shareable data, enhancing the transparency, accuracy, speed, cost-effectiveness, and flexibility of research. Designed for researchers seeking flexibility and visibility, Glass provides tools for instant survey design and deployment, real-time changes, and insights. It supports idea and concept testing, price sensitivity studies, ad testing, brand tracking, customer segmentation, and much more. Suitable for both small businesses and large corporations, Glass offers tailored support from expert researchers and aims to serve as an integral part of any organization's research ecosystem.

📋 Description

• Lead the process of translating research design into execution through survey programming, field management, and quality control for a diverse portfolio of projects • Be a client-facing member of the team– attend client calls and meetings (Zoom), support client communication • Own all project phases (with the support of your Account Director) for a small number of identified projects • Support Account Directors across other study phases and needs as they arise, which might include (but not be limited to) things like: • - Helping draft research proposals and client contracts • - Translating study design into a survey via our proprietary platform • - Programming online surveys in our proprietary platform • - Ensuring high quality fielding in partnership with our network of sample providers • - Processing and tabulating survey data • - Cleaning and balancing survey data • - Designing tables and report deliverables with the client end-goals in mind. • - Keeping projects on-track to meet client timelines • - Attending client calls, meetings and/or presentations (virtually on Zoom) • - Supplier relationship management • - Work with our Tech Team to improve, refine, build the Glass platform’s capabilities and the respondent and user experience • - Support a growing business and the diverse needs of startup life! These needs are always evolving, which should be exciting to you. You’re ready to roll-up your sleeves and jump-in as a key member of the team.

🎯 Requirements

• Bachelor’s or advanced degree in Business, Marketing, Analytics, Psychology, or related field; or relevant work experience equivalent • 5+ years’ experience in quantitative market research (at least 1 year of supplier side research preferred), with additional experience in qualitative approaches welcome • Strong in Microsoft Office products (mainly Powerpoint and Excel) • Proficient in Google suite products (Gmail, Drive) • Ability to quickly learn and adopt new technologies • Experience in survey programming platform(s) (e.g., Qualtrics, Survey Monkey, Alchemer) • Experience with general AI platforms (e.g., Claude, ChatGPT, Gemini) • Experience with research-related AI platforms a plus • Experience with SPSS, R, Q and/ or Displayr a plus • Experience in advanced analytics a plus • Ability to work from home or a co-working space that allows for focused, productive work during working hours and a professional environment for daily client video calls • Excellent written and verbal English communication skills required