Customer Support – SaaS

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

👻 Ghost score 18%

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Userpilot

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

☁️ SaaS

🤝 B2B

⚡ Productivity

SaaS • B2B • Productivity

Userpilot is a product engagement platform that helps companies improve user onboarding, maximize product adoption, and enhance overall user engagement through tailored in-app experiences. It offers features like product analytics, user feedback tools, and session replays to provide insights into user behavior and sentiment, allowing teams to drive product growth and retention effectively. Userpilot is designed for both web and mobile applications, making it easier for teams to integrate it with their existing workflows and tools.

📋 Description

• Diagnose and resolve implementation issues across Userpilot SDKs, APIs, and integrations • Craft pragmatic solutions by understanding customer use cases and leveraging Userpilot’s toolset to achieve desirable outcomes • Answer customer inquiries using deep product knowledge • Explain product behaviors clearly and recommend best practices • Escalate thoughtfully when needed, summarizing context, impact, and next steps to the appropriate team • Contribute to documentation • Offer suggestions for process improvements

🎯 Requirements

• A minimum of 1 year of experience as a Technical Support Engineer • A degree in Computer Science, Information Technology, or similar technical disciplines • Excellent English speaking, writing, and reading comprehension • Creative and critical thinking to deliver effective workarounds while continuously learning and adapting to new problems • Great knowledge of modern web technology fundamentals and debugging tools (HTML/CSS/JS, HTTP/REST, client-side apps, JSON, client–server concepts, Web DevTools) • Ability to demonstrate empathy, clear communication, and strong ownership • Bonus: Experience with data analytics tools • Bonus: Development experience of web applications

🏖️ Benefits

• Competitive base salary and attractive performance bonuses • Training opportunities • Participation in industry events and conferences • Excellent opportunities for career progression • Dynamic work environment • 15 PTOs • Winter Break • Local Public holidays