Senior IT Systems Administrator

🕒 September 23

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

⌨️ Systems Administrator

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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UserTesting

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2007

💼 Consulting

📣 Marketing

☁️ SaaS

💰 Grant on 2020-11

Consulting • Marketing • SaaS

UserTesting is a platform that provides businesses with human insights on their digital products and experiences. By facilitating video-based feedback from real people, it helps companies understand exactly how customers interact with their websites, apps, and prototypes. UserTesting allows organizations to target diverse audiences, gather in-depth consumer insights, and measure performance to create better user experiences. The platform serves teams of all sizes, from startups to enterprises, across various industries including eCommerce, financial services, gaming, healthcare, and more. With AI-powered tools, UserTesting accelerates research processes, enabling fast and efficient feedback collection and analysis.

📋 Description

• Support deployment and lifecycle management of AI solutions • Set up, configure, and maintain MCP servers connecting AI systems to internal tools and data sources • Enable and manage AI features in SaaS platforms including Atlassian Rovo, Slack AI, Okta AI, ChatGPT, and Google Gemini • Provision and support AI agent infrastructure, including service accounts, API keys, permissions, rate-limit monitoring, and access auditing • Maintain documentation for AI integrations, including architecture diagrams, access maps, runbooks, and troubleshooting guides • Identify useful AI tools and integrations for IT and the broader organization • Administer UserTesting’s IT systems and SaaS toolset • Maintain platforms through onboarding, offboarding, access management, feature rollouts, system cleanups, and lifecycle reviews • Identify, prioritize, and address technical debt across IT systems, workflows, and integrations • Partner with IT System Administrators to improve reliability, automation, documentation, and supportability • Act as an escalation point for complex ITSM issues • Collaborate with Security, People Ops, Engineering, and other cross-functional teams • Document procedures, system changes, and troubleshooting workflows • Train and mentor IT Support staff on ITSM practices

🎯 Requirements

• Able to work Monday through Friday in the US Eastern or Central time zones • 5+ years of experience with enterprise IT systems in a system administrator capacity • 5+ years of experience with Okta Workflows, Google Workspace Administration, and MDM platforms (Jamf / Intune) • Hands-on experience with MCP server setup and management, AI agent deployment, and AI feature configuration within enterprise SaaS tools • Familiarity with scripting and automation technologies in Python and/or Bash • Working knowledge of Git for version control and JSON/YAML for configuration and API work • Familiarity with API-based integrations, including managing keys, scoping permissions, reading documentation, and troubleshooting connectivity issues • Ability to work in a Kanban-style environment, managing due dates, new tasks, and technical debt • Ability to train and mentor IT Support staff on ITSM practices • Certifications in AI platforms are a plus, not required • Ability to learn in a constantly shifting environment

🏖️ Benefits

• Remote work • Full-time employment • Equal Opportunity Employer • Inclusive and accessible interview accommodations • Participation in the U.S. Federal E-Verify program

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