ServiceNow System Administrator – Platform Lead

🕒 September 22

🇺🇸 United States – Remote

💵 $100k - $120k / year

⏰ Full Time

🟠 Senior

⌨️ Systems Administrator

👻 Ghost score 3%

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NetImpact Strategies Inc.

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201 - 500 employees

Founded 2009

💼 Consulting

🏥 Healthcare

🎖️ Defense

Consulting • Healthcare • Defense

NetImpact Strategies Inc. is a leading provider of digital transformation services, specializing in cybersecurity, software development, and strategic consulting. The company focuses on helping organizations modernize their IT infrastructures and improve operational efficiencies through innovative solutions and methodologies. With a mission-centered approach, NetImpact drives change by leveraging advanced technologies and best practices to enhance client capabilities and mission success.

📋 Description

• Own the day-to-day condition and operations of an enterprise ServiceNow platform supporting a Federal Agency • Coordinate incident, problem, request, change, release, maintenance, and platform-catalog work using ServiceNow as the system of record • Lead Tier 2/Tier 3 triage and service restoration for platform-related issues • Establish severity, evidence, owner, next action, validation criteria, and escalation paths • Monitor platform health and performance, including scheduled jobs, reports, indexing, queues, automation failures, logs, event signals, and recurring degradation • Maintain actionable health dashboards and trend reviews • Administer ServiceNow configurations, users, groups, roles, applications, settings, plug-ins, service catalog records, licenses, and operational controls • Monitor and support MID Servers and enterprise integrations, including SSO, email, monitoring, cloud/on-premise connections, certificates, credentials, and service accounts • Coordinate patches, upgrades, feature deployments, and scheduled releases using change control, release standards, CI/CD, rollback readiness, and post-production validation • Coordinate platform regression, functional, integration, performance, and user-acceptance validation • Ensure objective release evidence is complete before readiness decisions • Execute and retain security-control evidence, access and provisioning records, logging/auditing evidence, and incident artifacts • Escalate suspected security or privacy events through approved channels • Maintain SOPs, runbooks, knowledge articles, operational schedules, service maps/dependencies, and structured shift handoffs • Validate stale or missing artifacts during transition and convert gaps into owned work • Coordinate ServiceNow vendor support cases, preserve diagnostic evidence, and validate fixes before closure

🎯 Requirements

• Five or more years administering and operating enterprise ServiceNow environments, including configuration, platform updates, incidents, integrations, data integrity, and release support • ServiceNow Certified System Administrator (CSA) • Hands-on experience with MID Servers, IntegrationHub/integration troubleshooting, SSO/identity, service accounts, logs/events, and cloud/on-premise connectivity • Experience with incident/problem/change/release practices, automated testing, ServiceNow support cases, platform performance monitoring, and operational documentation • Experience executing platform access/security controls and supporting ATO/security evidence in a controlled enterprise environment • Ability to lead operations, make time-sensitive restoration decisions, and coordinate clean handoffs across an extended service window • U.S. citizenship • Ability to satisfy High Risk IT background-investigation and sensitive-information requirements • Preferred: Federal consulting or financial-regulatory experience • Preferred: ServiceNow IntegrationHub, ATF, Performance Analytics, or related credentials • Preferred: Experience with CyberArk or equivalent privileged/service-account management, Health Scan remediation, and multi-vendor platform operations

🏖️ Benefits

• Comprehensive medical, dental, & vision insurance starting the first of the month after joining • 401(k) plan with immediately vested employer contributions; no matching required • Generous Paid Time Off (PTO) • One additional day of paid wellness leave per calendar year • Ten federal holidays • Pet insurance • Tuition reimbursement • Internal training programs • Company-sponsored industry certifications • Collaborative work environment • Team building activities • Community volunteering • Quarterly HQ days • Wellness events • Happy hours • Family fun events

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