Patient Services Representative

🔥 12 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 10%

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Logo of US Fertility

US Fertility

1001 - 5000 employees

🏥 Healthcare

🤝 B2B

🔬 Science

Healthcare • B2B • Science

US Fertility is the largest physician-led fertility network in the United States, bringing together reproductive medicine practices to deliver high clinical standards and improved pregnancy rates. The organization provides practice management and laboratory management services to fertility practices, operates a Research Division, runs an Innovation Fund to invest in early-stage fertility-related ventures, and supports academic programs and physician training. US Fertility partners with physician-owned clinics across many locations to scale operations, improve patient outcomes, and expand access to reproductive care.

📋 Description

• Welcome patients and visitors to the office • Answer and assist all incoming telephone calls • Schedule appointments using a computerized scheduling system • Conduct follow-up calls when necessary • Provide timely and accurate information and quality customer service to incoming patient inquiries • Maintain patient accounts by obtaining, recording, and updating personal, financial, and insurance information • Collaborate with physicians and colleagues to support patients and teams

🎯 Requirements

• High school diploma; Associates degree preferred • Minimum of 1 year experience in a hospital or medical office setting • Extensive knowledge of insurance/benefits, medical terminology and medical billing • Women's health, OB/GYN, or Fertility experience preferred • Knowledge of office procedure and office machines (i.e. computer, fax, copier, etc.) • Basic computer proficiency with Microsoft Office suite • Ability to communicate accurately and concisely • Excellent interpersonal skills • Strong attention to detail • Ability to organize and manage multiple priorities and meet deadlines in an ever-changing environment

🏖️ Benefits

• Medical, dental, and vision insurance • 401(k) with company match • Tuition assistance and professional development support • Performance-based bonus opportunities • Generous paid time off, paid holidays, and paid parental leave • Life and disability benefits • Fertility Discount Program • Employee wellness and recognition programs

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