Patient Services Representative

🔥 15 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Central Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2004

🏥 Healthcare

🏛️ Government

⚕️ Healthcare Insurance

Healthcare • Government • Healthcare Insurance

Central Health is the Travis County Hospital District — a public hospital district and local health authority that coordinates and funds health care services and coverage for residents of Travis County, Texas. It oversees clinical services and community health programs, partners with providers (e. g. , CommUnityCare health centers), administers coverage programs such as the Medical Assistance Program (MAP), provides information about health insurance and marketplace options, and supports health & wellness, patient records, and population health initiatives. Central Health is governed by a Board of Managers and publishes strategic plans, budgets, and reports to the community.

📋 Description

• Serve as the initial point of contact for new and established CommUnityCare patients • Schedule, reschedule, cancel, and confirm physician patient appointments • Use multiline phones and enter data into the EPIC Electronic Practice Management system • Interview patients or representatives to match them with an appropriate clinic and primary care provider • Gather patient demographic and insurance information • Identify and prioritize urgent scheduling needs • Resolve patient inquiries and facilitate financial screening services • Maintain patient confidentiality and ensure a positive patient experience • Meet or exceed patient experience metrics • Follow scheduling guidelines, protocols, telephone scripts, Code of Conduct, and Core Values • Collaborate with clinic staff, departments, divisions, patients, families, and community providers • Perform other duties as assigned

🎯 Requirements

• High school diploma or equivalent • 1 year previous experience in a medical or call-center setting required • Ability to type at least 45 wpm • Previous scheduling, registration, billing, or administrative assistant experience • Knowledge of appointment scheduling • Ability to implement defined scheduling protocols • Strong customer service skills, including the ability to resolve patient complaints or refer them appropriately to the manager • Working knowledge of the Epic EPM/EMR Systems and Microsoft Office tools, including Outlook, Word, and Excel • Ability to multitask in a fast-paced environment • Bilingual English/Spanish strongly preferred