Service Representative

🔥 2 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $20 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Blue Cross Blue Shield of Massachusetts

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🛡️ Insurance

⚕️ Healthcare Insurance

🏥 Healthcare

Insurance • Healthcare Insurance • Healthcare

Blue Cross Blue Shield of Massachusetts is a community-focused, tax-paying, not-for-profit health plan headquartered in Boston. With over 80 years of market leadership, it provides services to approximately 3 million members, emphasizing security, stability, and peace of mind. The organization is dedicated to creating an inclusive workplace that fosters career development and well-being for employees. As an Independent Licensee of the Blue Cross and Blue Shield Association, it complies with federal civil rights laws regarding non-discrimination.

📋 Description

• Resolve telephone and written provider claims-related service inquiries • Respond to providers’ benefit-related issues and questions • Address corporate policies and guidelines, timely filing, account receivables, and claims processing inquiries • Represent the Provider Services team through appropriate telephone techniques and written responses • Participate in a phased new-hire training program covering the health insurance industry • Take provider calls most of each week • Dedicate specific time to learning, development, and research supporting career growth • Work in a structured, supportive, fast-paced, unscripted service center environment • Work a fixed shift with scheduled lunches and breaks

🎯 Requirements

• High school diploma or equivalent required • 1+ years customer service experience with frequent communication (minimum 60% of time) by phone, email, and/or in person • Strong familiarity and comfort with technology, including Microsoft Office applications • Ability to quickly learn and adapt to new tools and software • Experience in fast-paced, unscripted service-first environments highly preferred • Frequent speaking and phone use with providers • Ability to use a headset in an environment free from distractions • Ability to sit for long periods and work at a computer • Ability to establish an ergonomically comfortable, distraction-free remote work environment • Adherence to BCBSMA’s Hybrid Working Guidelines, including video participation in trainings and meetings

🏖️ Benefits

• Annual raise/bonus based on performance and company performance • Health benefits • Wellness benefits • Tuition reimbursement • 401(k) retirement benefits • Paid holidays • Vacation time • Personal time • Wellness time • Internal career pathing with individual mentorship, networking and events • Internal career growth opportunities • Employee Resource Groups • Comprehensive paid time off • Medical, dental, and vision insurance • Suite of well-being benefits