Care Coordinator

🔥 2 hours ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Valeris

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💊 Pharmaceuticals

🏥 Healthcare

🤝 B2B

Pharmaceuticals • Healthcare • B2B

Valeris is a fully integrated life sciences commercialization partner formed by the merger of PharmaCord and Mercalis. The company provides comprehensive solutions across the healthcare value chain to help life sciences companies bring products to market and improve patient access and adherence. Valeris offers data and strategic insights, patient support and access programs, and healthcare provider engagement tools, serving over 500 life sciences customers and supporting millions of patients. Headquartered in Morrisville, North Carolina and Jeffersonville, Indiana, Valeris focuses on enabling commercialization and patient-centric services for pharmaceutical and life sciences organizations.

📋 Description

• Provide inbound and outbound phone support to payers, patients, caregivers, specialty pharmacies, distributors, providers, and other stakeholders • Coordinate patient benefits, product orders, appointments, and overall patient journeys • Utilize Patient Support Program services on behalf of life sciences manufacturers • Serve as a dedicated contact by coordinating resources, exchanging information, and ensuring appropriate service delivery • Provide expertise on benefit coordination and available support • Advocate for patients regarding eligibility, enrollment, affordability support, and therapy access • Establish relationships and maintain rapport with healthcare providers and patients • Acquire and deliver detailed program and patient information • Explain payer benefits, including private/commercial and government programs such as Medicare, Medicaid, VA, and DOD, with expertise in Medicare Part B • Navigate payer challenges and obtain appropriate outcomes • Liaise with client contacts, Program Management, internal stakeholders, and healthcare providers • Maintain records in accordance with applicable standards, regulations, and program requirements • Follow program guidelines, SOPs, Call Guides, and other program materials; escalate complex cases • Identify and report pharmacovigilance information, adverse events, and safety complaints as required • Provide customer service as a brand advocate and program representative • Monitor and communicate patient status, prescriber feedback, coordination challenges, and program effectiveness • Understand relevant patient disease states and intervene to obtain timely results • Maintain confidentiality, privacy, ethical conduct, and professional standards • Support conflict resolution and team morale • Complete required training and follow corporate policies and procedures • Conduct miscellaneous and additional tasks or projects assigned by Project Management

🎯 Requirements

• Prior CLS experience required • Associate or bachelor’s degree and 2 years of reimbursement/insurance, healthcare billing, physician office, or health insurance processing experience preferred; or, in lieu of a degree, a high school diploma or equivalent with 5 years of such experience • Call Center/HUB or customer service experience with progressive levels of responsibility required • Excellent oral and written communication skills • Strong working knowledge of prior authorization and appeals required • Strong knowledge of medical and pharmacy insurance terminology and reimbursement/insurance, healthcare billing, physician office, health insurance processing, or related benefit coordination • Excellent problem-solving and decision-making skills • Strong attention to detail and follow-through • Strong organizational skills in a fast-paced environment • Ability to adapt to change while maintaining program standards • Team-oriented approach and willingness to assist team members • Empathetic listening skills • Punctuality, reliability, and strong attendance record • Strong customer service experience and skills • Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook • Prefer ability to type at least 35 words per minute with 97% accuracy • Flexibility to travel as needed preferred • Successful completion of a background check and, depending on the position, a drug screen

🏖️ Benefits

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs • Telehealth and Employee Assistance Program (EAP) services • Company match on Health Savings Account contributions • Free Basic Life and AD&D coverage equal to annual earnings, with a minimum of $50,000 and a maximum of $300,000 • Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability • 401(k) Retirement Savings Plan with 100% match on the first 5% contributed, with immediate vesting • Paid Time Off (PTO) and Sick Leave • Nine paid holidays plus two floating holidays • Opportunities for advancement and personal and professional growth • Challenging, stimulating work environment that encourages new ideas • Inclusive workplace and mission-driven culture • Background check and, depending on the position, drug screen in accordance with company standards