Care Coordinator

🕒 September 4

🤠 Texas – Remote

🤠 Texas – Remote

💵 $36 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 7%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Happy Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

🔧 Hardware

🤖 Artificial Intelligence

💰 $60M Series A - Happy Health on 2022-08

Healthcare • Hardware • Artificial Intelligence

Happy Health is a consumer-focused sleep medicine company that operates the Happy Sleep platform. It combines an FDA-cleared medical wearable (the Happy Ring) for at-home, clinical-grade sleep testing with virtual care delivered by board-certified sleep physicians and a coordinated care team. The company offers prescription-based home sleep testing, personalized treatment options (CPAP, custom devices, surgery, behavioral interventions), nightly monitoring and ongoing care, AI-enhanced health tracking, same-day virtual appointments, and works with major insurers across most U. S. states.

📋 Description

• Help patients understand their care journey and make informed treatment decisions • Join designated patient appointments alongside clinicians to support education and next-step decision-making • Explain home sleep testing (HST), oral appliance therapy (OAT), PAP, and other care pathways • Reinforce clinician recommendations without providing independent clinical advice • Answer non-clinical questions about care processes, treatment journeys, insurance, costs, and logistics • Identify and address barriers to recommended care • Educate patients about HST, insurance verification, and potential financial responsibility • Initiate and hand off required next steps to Diagnostic Administration • Track incomplete next steps and proactively re-engage patients • Participate in HST results and treatment-planning appointments • Explain treatment logistics, insurance coverage, out-of-pocket responsibility, financing/payment options, and next steps • Guide patients toward treatment decisions and follow up with undecided patients • Hand accepted treatments off to Treatment Administration for fulfillment • Own assigned patients through key decision points • Conduct outreach by phone, SMS, and approved channels • Document conversations, decisions, objections, and follow-up accurately • Coordinate with Diagnostic Administration, Treatment Administration, clinicians, and other teams • Escalate clinical, insurance, and operational issues appropriately • Drive patient progression and conversion while maintaining a patient-first experience

🎯 Requirements

• Experience in patient care coordination, healthcare navigation, inside sales, patient conversion, customer success, or a similarly patient-facing role • Strong verbal and written communication skills • Comfortable conducting high-volume patient conversations by phone and SMS • Ability to discuss financial information and treatment costs confidently and empathetically • Strong organizational skills and attention to detail • Ability to manage multiple patients and follow-up workflows simultaneously • Comfortable working in a fast-moving environment where processes and responsibilities will continue to evolve • Experience in sleep medicine, dental care, telehealth, DME, insurance-driven healthcare, or another high-consideration healthcare service is a plus • Ability to explain complex processes simply and confidently • Comfort discussing cost and financial responsibility • Understanding of the distinction between supporting a clinical recommendation and making one • Ability to uncover and appropriately address reasons for patient hesitation • Ability to drive toward a clear next step • Ability to manage a significant active patient caseload • High degree of autonomy and ownership in a distributed environment

🏖️ Benefits

• Potential for quarterly bonus incentive • 100% premium coverage for employee's Health, Dental, and Vision Insurance • 50% premium coverage for dependents' Health, Dental, and Vision Insurance • 401k platform • WFH Stipend • Remote team and distributed work environment • Occasional weekend coverage may be needed