Care Coordinator

🔥 0 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Valeris

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💊 Pharmaceuticals

🏥 Healthcare

🤝 B2B

Pharmaceuticals • Healthcare • B2B

Valeris is a fully integrated life sciences commercialization partner formed by the merger of PharmaCord and Mercalis. The company provides comprehensive solutions across the healthcare value chain to help life sciences companies bring products to market and improve patient access and adherence. Valeris offers data and strategic insights, patient support and access programs, and healthcare provider engagement tools, serving over 500 life sciences customers and supporting millions of patients. Headquartered in Morrisville, North Carolina and Jeffersonville, Indiana, Valeris focuses on enabling commercialization and patient-centric services for pharmaceutical and life sciences organizations.

📋 Description

• Own patient cases from initiation to closure • Conduct benefit investigations, prior authorizations, denial appeals, and financial qualification assessments • Assist patients, prescribers, client stakeholders, HCPs, and other callers through resolution via email, inbound/outbound calls, and Lynk technology • Build and manage trusted patient, prescriber, HCP, and client relationships • Perform program welcome calls and post-benefits-investigation calls • Manage client and HCP inquiries according to reporting requirements and business rules • Manage inbound calls and triage patients to internal or external resources • Provide personalized case management and communicate benefit coverage and next steps • Identify plan benefit coverage, prior authorization, appeal, tier exception, and formulary exclusion requirements • Contact payers and HCPs to follow up on submissions and outcomes • Coordinate nurse education, nurse follow-up, adherence services, and peer support resources • Coordinate product shipments through patient assistance and bridge programs from the PharmaCord pharmacy • Communicate prior authorization reverification and patient assistance program re-enrollment needs • Report adverse events, product complaints, special situation reports, and medical inquiries according to SOPs and business rules • Document activities in the PharmaCord Lynk system • Complete training deadlines, follow SOPs, and perform assigned tasks or projects

🎯 Requirements

• Bachelor’s degree strongly preferred or equivalent experience required • Customer service and healthcare industry experience preferred but not required • Ability to work an 8.5-hour shift between 8 am to 9 pm, Monday to Friday required • The 11:30 AM - 8 PM ET shift is required for this role • Clear and concise communication • Detail oriented • Professional telephone etiquette • Basic computer knowledge • Ability to multitask effectively • Ability to type at least 35 words per minute with 97% accuracy preferred • Spanish and English bilingual skills are a plus • Flexibility to travel as needed preferred • Successful completion of a background check and, depending on the position, a drug screen • Remote work eligibility subject to all work from home criteria met and based on business need

🏖️ Benefits

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs • Telehealth and Employee Assistance Program (EAP) services • Company match on Health Savings Account contributions • Free Basic Life and AD&D coverage equal to annual earnings, with a minimum of $50,000 and a maximum of $300,000 • Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability • 401(k) Retirement Savings Plan with 100% match on the first 5% contributed, with immediate vesting • Paid Time Off (PTO) and Sick Leave • Nine paid holidays plus two floating holidays • Opportunities for advancement and personal and professional growth • Challenging, stimulating work environment that encourages new ideas • Inclusive workplace and mission-driven culture • Remote work eligibility subject to all work from home criteria met and based on business need