Program Director – Hub Operations

🔥 6 hours ago

🐊 Florida, Kentucky, +2 more states – Remote

🐊 Florida – Remote 🐎 Kentucky – Remote 🌲 North Carolina – Remote 🤠 Texas – Remote

⏰ Full Time

🔴 Lead

📋 Program Manager

👻 Ghost score 10%

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Valeris

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💊 Pharmaceuticals

🏥 Healthcare

🤝 B2B

Pharmaceuticals • Healthcare • B2B

Valeris is a fully integrated life sciences commercialization partner formed by the merger of PharmaCord and Mercalis. The company provides comprehensive solutions across the healthcare value chain to help life sciences companies bring products to market and improve patient access and adherence. Valeris offers data and strategic insights, patient support and access programs, and healthcare provider engagement tools, serving over 500 life sciences customers and supporting millions of patients. Headquartered in Morrisville, North Carolina and Jeffersonville, Indiana, Valeris focuses on enabling commercialization and patient-centric services for pharmaceutical and life sciences organizations.

📋 Description

• Provide strategic and operational leadership for a portfolio of HUB and affordability programs • Lead, mentor, and develop Program Managers, Supervisors, Care/Case Managers, and other operational personnel • Manage workforce planning, recruitment, onboarding, performance management, training, and succession planning • Ensure achievement of client SLAs, KPIs, quality standards, regulatory requirements, and financial objectives • Oversee day-to-day operations, program performance, operational risks, process improvements, and efficiencies • Serve as the primary escalation point for operational, client, and patient-related issues • Build client relationships through business reviews and governance meetings • Provide executive-level program updates and manage client escalations and concerns • Analyze program performance metrics and implement corrective actions and continuous improvement initiatives • Oversee budgets, staffing models, forecasting, resource allocation, and planning • Partner with technology, finance, quality, compliance, pharmacy, and patient services teams on enhancements, launches, and operational readiness • Ensure compliance with HIPAA, FDA, privacy, regulatory, and manufacturer-specific requirements • Support business development through client presentations, RFP responses, and implementation planning • Drive process optimization, automation, technology-enabled solutions, and operational excellence • Maintain a patient-centric approach while balancing client objectives, efficiency, and financial performance

🎯 Requirements

• BA/BS degree preferred • 8-10 years of experience required working at a market access and/or patient affordability vendor, specialty pharmacy, pharmaceutical company, or healthcare industry partner, including previous management experience • Extensive experience in patient services, market access, reimbursement support, hub operations, or specialty pharmacy environments • Strong client management, operational leadership, and strategic planning capabilities • Advanced problem-solving skills and ability to work cross-functionally • Ability to manage direct and indirect reports • Proven ability to coach, mentor, and delegate in a team environment • Exceptional verbal and written communication and presentation skills • Ability to build strong relationships across the organization and with senior leadership • Excellent interpersonal and influencing skills, including without explicit authority • Thorough understanding of business operations and processes • Ability to type at least 35 words per minute with 97% accuracy preferred • Flexibility to travel as needed preferred • Must successfully complete a background check and, depending on the position, a drug screen

🏖️ Benefits

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs • Telehealth and Employee Assistance Program (EAP) services • Company match on Health Savings Account contributions • Free Basic Life and AD&D coverage equal to annual earnings, with a minimum of $50,000 and a maximum of $300,000 • Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability • 401(k) Retirement Savings Plan with 100% match on the first 5% contributed, with immediate vesting • Paid Time Off (PTO) and Sick Leave • Nine paid holidays plus two floating holidays • Opportunities for advancement supporting personal and professional growth • Challenging, stimulating work environment encouraging new ideas • Inclusive workplace and mission-driven culture • Background check and, depending on the position, drug screen in accordance with company standards

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