Technical Account Manager

🕒 June 27

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

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Valeris

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💊 Pharmaceuticals

🏥 Healthcare

🤝 B2B

Pharmaceuticals • Healthcare • B2B

Valeris is a fully integrated life sciences commercialization partner formed by the merger of PharmaCord and Mercalis. The company provides comprehensive solutions across the healthcare value chain to help life sciences companies bring products to market and improve patient access and adherence. Valeris offers data and strategic insights, patient support and access programs, and healthcare provider engagement tools, serving over 500 life sciences customers and supporting millions of patients. Headquartered in Morrisville, North Carolina and Jeffersonville, Indiana, Valeris focuses on enabling commercialization and patient-centric services for pharmaceutical and life sciences organizations.

📋 Description

• Serve as the primary liaison between the Information Technology team and both internal and external clients • Advocate/monitor client technology initiatives, escalate internally to IT leadership as needed, and report on progress to key stakeholders on behalf of the Information Technology organization • Act as the single point of contact for all client-related inquiries within the Valeris IT organization • Monitor (and escalate as needed) client requests, service tickets, defect resolutions, and innovation initiatives from initiation to outcome • Conduct regular status meetings with business partners and clients to report progress, status, outcomes, and any challenges on IT requests, tickets, corrective and preventive action (CAPA), and initiatives • Collaborate with operations to bring innovative technology ideas and solutions to clients • Participate in client quarterly business reviews, presenting updates on current technology initiatives and achievements, as well as discussing innovative ideas as applicable • Serve as a client technology subject matter expert, bridging the gap between operations, technology, and partner teams • Monitor project timelines and deliverables, ensuring adherence to service-level targets and timelines • Facilitate communication between cross-functional teams to ensure alignment and transparency • Analyze and report on key performance metrics, identifying areas for improvement • Partner closely with the IT solution architect, business analysts, product owners, and development leads/managers to design the best way to implement ideas and resolve issues • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree in computer science, business administration, or related field, or equivalent experience required • Proven experience in product management, project management, and client success roles, including client management and setting expectations • Experience working with internal and external clients to define business and technical needs and provide technical solutions • Experience working in healthcare and information technology fields is a strong plus • Experience with web services and data feed integration preferred • Strong understanding of technology solutions and their application in a business context • Excellent communication (written and oral), interpersonal, critical thinking, and problem-solving skills • Proficient in Microsoft Office applications, specifically Excel, PowerPoint, Visio, and Word • Experience with Salesforce software a plus • Experience eliciting requirements and diagramming process flows • Experience working with Project tracking software preferred • A good understanding of SDLC process (Waterfall, Agile) is preferred • Ability to work collaboratively in a fast-paced environment • Ability to investigate how best to solve business problems and meet with the key IT personnel responsible for the delivery of the solution

🏖️ Benefits

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs • Additional health support, including telehealth and Employee Assistance Program (EAP) services • Company match on Health Savings Account contributions • Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000 • Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability • 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting • Paid Time Off (PTO) and Sick Leave to support work-life balance • Team members receive nine paid holidays plus two floating holidays • Opportunities for advancement in a company that supports personal and professional growth • A challenging, stimulating work environment that encourages new ideas • Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace • A mission-driven, inclusive culture where your work makes a meaningful impact