Senior Business Systems Associate

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $86.7k - $117.3k / year

⏰ Full Time

🟠 Senior

⚙️ Business Operations

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Valon

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

💸 Finance

💳 Fintech

🏠 Real Estate

Finance • Fintech • Real Estate

Valon is a residential mortgage servicer, lender, and insurance agency focused on empowering homeowners. The company offers a wide range of services to manage mortgages, provide loans, and offer insurance solutions to homeowners. Valon aims to simplify the process of homeownership through ease, security, and financial expertise, utilizing modern technology to deliver personalized and streamlined services. With a mission to transform the traditional mortgage industry, Valon provides convenient and intuitive platforms for managing mortgages and accessing financial resources, striving for high-quality customer service and competitive rates.

📋 Description

• Serve as a primary administrator and subject matter expert for business-critical systems, including Zendesk, Qualtrics platforms, NICE CXone, DocuSign, and related operational tools. • Lead system implementations, enhancements, and optimization initiatives from discovery through deployment. • Partner with Operations, Product, Engineering, Compliance, and other stakeholders to translate business needs into scalable system solutions. • Analyze operational workflows and proactively identify opportunities to automate processes, reduce manual effort, and improve employee efficiency. • Own complex system configurations, integrations, permissions, routing logic, and business rules. • Develop and maintain system documentation, process maps, governance standards, and training materials. • Design and deliver reporting, dashboards, and business insights that support operational decision-making and executive visibility. • Investigate and resolve escalated system issues while driving root cause analysis and long-term solutions. • Establish and monitor system performance metrics, adoption trends, and service level expectations. • Mentor junior team members and provide guidance on business systems best practices. • Support change management efforts and facilitate stakeholder adoption of new processes and technologies.

🎯 Requirements

• 4+ years of experience in business systems administration, operations technology, workforce management, business operations, or related functions. • 2+ years of experience supporting business-critical platforms such as Zendesk, NICE CXone, Salesforce, CRM systems, or similar enterprise applications. • Experience leading system implementations, process improvement initiatives, or cross-functional operational projects. • Experience in financial services, fintech, SaaS, or other highly regulated industries preferred. • Strong background in workforce management, forecasting, capacity planning, scheduling, or operational analytics preferred. • Experience with reporting and business intelligence tools (Looker, Tableau, Sigma, SQL, Hex, etc.) is a plus. • Experience managing system integrations, workflow automation, and business process optimization is a plus. • Demonstrated ability to influence stakeholders and drive adoption across multiple teams. • Bachelor's degree or equivalent professional experience.

🏖️ Benefits

• Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits • 401(k) plan • Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient. • Grow together: Company-wide orientation for you to successfully onboard and other learning & development opportunities, including regular review cycles that feature 360-degree feedback • Generous time off: 17 days paid time off, sick days, and 11 company holidays • Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid, so you can focus your energy on your newest addition