Senior Manager, Strategic Customer Success

🕒 December 12, 2025

🇺🇸 United States – Remote

💵 $174k - $205k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Vanta

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

📋 Compliance

🔐 Security

☁️ SaaS

💰 $40M Series B on 2022-10

Compliance • Security • SaaS

Vanta is a trust management platform that streamlines compliance workflows and enhances security programs for businesses. By leveraging automation, Vanta helps companies achieve and maintain compliance with frameworks like SOC 2, ISO 27001, and GDPR. It offers solutions for companies of all sizes, from startups to enterprises, ensuring security and compliance at scale. With integrations with over 375 tools, Vanta leverages AI to simplify tasks such as questionnaire automation and vendor risk management. Vanta empowers service providers and auditors to deliver efficient and satisfactory experiences, helping businesses build trust with their clients and partners.

📋 Description

• Lead & Develop a High-Performing Team • Diagnose challenges across the strategic customer segment and proactively design solutions, not just escalate them. • Define and evolve Vanta’s upmarket success motion — including onboarding methodology, strategic planning, risk identification, and value realization. • Use data to understand portfolio health, forecast risks, and drive prioritization for your team. • Advise CSMs and customers on complex frameworks, risk programs, and best practices. • Collaborate deeply with Sales, Account Management, Product, and Marketing to drive alignment around customer needs and business priorities. • Guide your team through complex escalations with clarity, steadiness, and principled decision-making. • Engage strategically with customers, including onsite engagements and executive business reviews.

🎯 Requirements

• 7+ years leading customer-facing or consulting teams (Customer Success, Account Management, or similar) supporting Enterprise or Strategic accounts. • Demonstrated expertise in GRC or security compliance — or a proven ability to rapidly gain domain mastery in complex, regulated environments. • Track record of owning strategic problems, building scalable solutions, and driving outcomes independently.

🏖️ Benefits

• 100% covered medical, dental, and vision benefits with dependents coverage • 16 weeks fully-paid parental Leave for all new parents • Health & wellness and remote workplace stipends • Family planning benefits through Carrot Fertility • 401(k) matching • Flexible work hours and location • Open PTO policy • 11 paid holidays in the US