Account Manager

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🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Vantage Point Logistics

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2021

📦 Logistics

🚗 Transport

Logistics • Transport

Vantage Point Logistics is a veteran freight brokerage and logistics provider operating in North America. The company is dedicated to delivering timely essential services tailored to the specific needs of its customers, focusing on quality transportation solutions through established motor carriers. They specialize in various logistics services such as flatbed, full truck loads, Less Than Truck Load (LTL), reefer services, and freight management.

📋 Description

• Own assigned customer relationships, account health, retention, performance, and overall customer experience • Build relationships with operational leaders, decision-makers, and senior customer stakeholders • Create and maintain strategic account plans focused on customer value, adoption, retention, savings, and growth • Engage customers on a prescribed cadence, including onsite travel for executive meetings and business reviews • Analyze customer data to optimize vendor penetration and compliance, identify savings opportunities, improve program performance, and demonstrate measurable value • Identify account concerns, adoption challenges, and retention risks, and develop mitigation plans • Create and present data-backed recommendations • Coordinate with internal teams to resolve complex customer challenges and meet customer expectations • Stay current on healthcare logistics, customer priorities, and industry trends • Share best practices, guide developing team members, and improve VPL’s account management approach

🎯 Requirements

• 3–5+ years of account management, customer success, client services, healthcare, logistics, SaaS, or related experience • Ability to independently manage and retain customer relationships • Strong consultative relationship-building skills and credibility with stakeholders at multiple levels • Experience developing and executing strategic account plans • Experience maintaining customer data and logging customer interactions in a CRM • Strong analytical and business acumen; ability to translate data into meaningful customer recommendations • Confident presentation and facilitation skills • Ability to identify value-creation opportunities and partner with internal and external stakeholders • Strong problem-solving skills and ability to navigate complex customer situations • Ability to manage competing priorities and multiple customer relationships independently • Experience working cross-functionally to drive customer outcomes • Knowledge of healthcare, supply chain, logistics, or SaaS environments preferred