Sales Support Representative – Varsity Performing Arts

Job not on LinkedIn

🔥 0 minutes ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

⏰ Full Time

🔴 Lead

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Varsity Brands

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

📣 Marketing

🏨 Hospitality

💰 Private equity on 2025-04

Consulting • Marketing • Hospitality

Varsity Brands is a company that elevates student experiences by providing products, programs, and events for schools, teams, and youth sports. Its two main divisions—BSN SPORTS and Varsity Spirit—supply customized uniforms, apparel, footwear, fanwear, equipment, facility branding, competitions, training camps, yearbooks, and school-partnership services (IMPACT) aimed at building school spirit and student success. Varsity Brands serves schools, clubs, and communities nationwide, focusing on youth athletics, cheer/dance, and school engagement initiatives that reach millions of students.

📋 Description

• Serve as the primary internal support partner for the VPA Sales Team • Manage the complete lifecycle of customer orders from submission through shipment • Act as the communication hub between Sales, Design, Product Development, Production, Customer Service, and other internal departments • Provide timely updates, resolve issues, and identify solutions supporting customer satisfaction • Serve as the primary internal liaison for assigned Sales Representatives and sales regions • Respond to inquiries regarding products, orders, timelines, and processes • Provide updates regarding order status, production timelines, artwork, and customer requests • Navigate internal processes and identify resources to resolve customer needs • Maintain knowledge of products, sales programs, order processes, and company policies • Escalate complex issues while maintaining ownership through resolution • Partner with Design, Product Development, Production, Sourcing, Shipping, and Customer Service to facilitate order fulfillment • Communicate production updates, potential delays, and recommended solutions to Sales • Assist with special projects and department initiatives • Participate in ongoing cross-training • Identify trends in customer inquiries and internal processes • Recommend improvements to enhance efficiency, communication, and customer experience • Support implementation of new tools, systems, and process enhancements

🎯 Requirements

• Previous experience in customer service, sales support, account management, or order management • Experience supporting field sales organizations preferred • Experience within the performing arts, music, apparel, or custom products industry is a plus • Strong verbal and written communication skills • Excellent organizational and time management skills • Ability to prioritize multiple projects in a fast-paced environment • Strong attention to detail and follow-through • Self-motivated with excellent problem-solving skills • Ability to build collaborative relationships across departments • Positive attitude with a team-first mentality • Ability to adapt to changing priorities while maintaining accuracy • Ability to stand for long periods and perform repetitive body movements • Ability to lift 15–50 lbs. regularly from floor to waist • Finger and hand dexterity and ability to read text on a screen • Ability to tolerate working in a non-climate-controlled environment

🏖️ Benefits

• Comprehensive Health Care Benefits • HSA Employer Contribution/ FSA Opportunities • Wellbeing Program • 401(k) plan with company matching • Company paid Life, AD&D, and Short-Term Disability • Generous My Time Off & Paid Holidays • Varsity Brands Ownership Program • Employee Resource Groups • Access to Financial Coaching and member-owned Credit Union • St. Jude Partnership & Volunteer Opportunities • Employee Perks including discounts on personal apparel and equipment!